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Lost passphrase

A user moved a large amount of photos from their local drive to a Toshiba portable drive with Safeguard Portable on it. These files became encrypted automatically, and opening the software it shows the key as belonging to this user.

The issues arises in that they do not recall ever setting a passphrase. I do not see any option to recover or reset a key passphrase.

What are the options for getting these files decrypted?

Any help would be appreciated.

Thanks

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0 Daniel over 14 years ago

Hi Eman,
as long as the key is in the keyring the user will be able to decrypt the files at any time via the context menu if this is enabled in the policy.
Access to files via passphrase is only required when using local created keys and if these files should be opened on a machine w/o SafeGuard Enterprise installed using SGPortable.
Regards
Dan
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0 Daniel over 14 years ago

Hi Eman,
as long as the key is in the keyring the user will be able to decrypt the files at any time via the context menu if this is enabled in the policy.
Access to files via passphrase is only required when using local created keys and if these files should be opened on a machine w/o SafeGuard Enterprise installed using SGPortable.
Regards
Dan
:6953
Cancel
Vote Up 0 Vote Down

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