Encryption

Discussions The key store is not initialized. Please re-login!

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The key store is not initialized. Please re-login!

Infra Security Team over 4 years ago

Hi,

We have multiple users who are facing issues with key rings on the machines.

The error message is " The key store is not initialized. Please re-login!" when they logged into the machine.

Thanks.

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0 MichaelMcLannahan over 4 years ago

I've had this issue before too. The solution for us was to delete the cert/key (but NOT the user) from the SSG console. On reboot of the client the machine was then able to recreate the cert/key and all was well. This can also happen if the users/computers haven't sync'd yet/properly and there's multiple objects with the same details.
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0 RichardP over 4 years ago in reply to MichaelMcLannahan

Also, just as a sanity check, make sure the users are logging in with the SGN Credential Provider (the one with the SGN logo)

RichardP

Program Manager, Support Readiness | CISSP | Sophos Technical Support
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0 RichardP over 4 years ago in reply to MichaelMcLannahan

Also, just as a sanity check, make sure the users are logging in with the SGN Credential Provider (the one with the SGN logo)

RichardP

Program Manager, Support Readiness | CISSP | Sophos Technical Support
Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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