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The key store is not initialized. Please re-login!

Infra Security Team over 4 years ago

Hi,

We have multiple users who are facing issues with key rings on the machines.

The error message is " The key store is not initialized. Please re-login!" when they logged into the machine.

Thanks.

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0 GlennSen over 4 years ago

Hi there,

Can you confirm what version of SGN client are you currently using? also, you may refer as well to this documentation "Enhanced authentication - the. Unconfirmed Users group" and validate your current policy

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer | Global Community and Digital Customer Support

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0 MichaelMcLannahan over 4 years ago

I've had this issue before too. The solution for us was to delete the cert/key (but NOT the user) from the SSG console. On reboot of the client the machine was then able to recreate the cert/key and all was well. This can also happen if the users/computers haven't sync'd yet/properly and there's multiple objects with the same details.
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0 RichardP over 4 years ago in reply to MichaelMcLannahan

Also, just as a sanity check, make sure the users are logging in with the SGN Credential Provider (the one with the SGN logo)

RichardP

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0 Infra Security Team over 4 years ago in reply to MichaelMcLannahan

Hi MichaelMcLannahan,

There is no user key created, so all the keys are root/domain key for the user. I tried with user certificate deletion but issue is not resolved.

Will be able to provide the screenshot what I have to remove?

Thanks
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0 MichaelMcLannahan over 4 years ago in reply to Infra Security Team

Find the user - Click the Cert tab, and select the cert. MAKE SURE you don't highlight the user on the left. It'll delete the user and not the cert with the same function!
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0 Infra Security Team over 4 years ago in reply to MichaelMcLannahan

Oh Ok. MichaelMcLannahan, I did it but no success.

Would you suggest how I can make a group to uninstall the machine which is in AD OU as the Safeguard console is synced with AD.

Once the group is created, I can asssign the no encryption policy to those machines where I want to uninstall the Safegaurd.
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