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Partner Portal Login Error

I have Sophos Partner Portal access

Today when I tried to login to the partner portal using MySophos Account I get an error message

Single Sign-On Error
We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.

I am sure I am using the right credentials as I logged in to other Sophos services using MySophos account

I also just used the Partner Portal few days ago without problems

Actually today my whole company can not login to the Partner Portal with the same error

Any advice?

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Bianson over 8 years ago

If you are experiencing this error, please co to Sophos Customer Care and request to have your Partner account re-synch'd.

How to contact customer care (please contact Sophos on one of the numbers below and choose the option for "Customer care"):

North America: 1-888-767-4679
United Kingdom: +44 (0) 1235 559933
For other regions, please contact your local office.

You can also email customercare@sophos.com with 'Partner account re-syc' as the subject.

Regards,

Bob
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Bianson over 8 years ago

If you are experiencing this error, please co to Sophos Customer Care and request to have your Partner account re-synch'd.

How to contact customer care (please contact Sophos on one of the numbers below and choose the option for "Customer care"):

North America: 1-888-767-4679
United Kingdom: +44 (0) 1235 559933
For other regions, please contact your local office.

You can also email customercare@sophos.com with 'Partner account re-syc' as the subject.

Regards,

Bob
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