Guest User!

You are not Sophos Staff.

Thread Info
  • Locked Locked
  • Replies 36 replies
  • Subscribers 26 subscribers
  • Views 94404 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Partner Portal Login Error

AhmedMaher

I have Sophos Partner Portal access

Today when I tried to login to the partner portal using MySophos Account I get an error message

Single Sign-On Error
We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.

I am sure I am using the right credentials as I logged in to other Sophos services using MySophos account

I also just used the Partner Portal few days ago without problems

Actually today my whole company can not login to the Partner Portal with the same error

Any advice?



This thread was automatically locked due to age.
Parents

  • Having the same exact problem, opened a ticket in Sophserv (nice ice cream pun) and have not heard anything. Event went as far as requesting Partner Portal access again. So far nothing has helped. I NEED access to Partner Portal since that seems to be the only way to get to Central for partners and I have a bunch of firewalls that must be centrally managed.

    So I found a way to launch Central Firewall Manager without going through Partner Portal, if you point your browser to you get a nice page with all of the 'apps' associated with your account. Now I have a new problem, all I get is an error when I attempt to launch CFM.

    Authentication Error

    You have reached this page because the admin email account for your Sophos Central Partner Dashboard and your Sophos Central Customer Admin console are the same. Please follow the instructions here to resolve the conflict. If you continue to have the same issue, please reach out to Sophos Central Support here.

    The link to the instructions to resolve the error is useless, goes nowhere.  Why is this even an error, my admin email account for Partner Dashboard and  Customer Admin have ALWAYS been the same, why wouldn't they be? What the hell kind of 'unified' login system is this?

  • in reply to JeffBrunner

    Hi Jeff,

    Can you please let me know the Case ID #? I will look into this right away.

    Regards,

    Bob

  • in reply to Bianson

    Thanks, they took care of it, just started working on Monday.

  • in reply to JeffBrunner

    Thanks for letting me know.

    Bob

  • in reply to Bianson

    I've been getting this error too.  Tried other browsers/computers and Incognito Mode.  Do I need to open a ticket?

    Thanks!

  • in reply to AlexRomp

    Yes.  I am still battling this issue.  I have been through two password resets with OKTA and still cannot get into the partner portal.  

  • in reply to blarge

    I am looking into root cause and will get back to you asap. 

    Bob

Reply Children
Unfiltered HTML