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Partner Portal Login Error

AhmedMaher

I have Sophos Partner Portal access

Today when I tried to login to the partner portal using MySophos Account I get an error message

Single Sign-On Error
We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.

I am sure I am using the right credentials as I logged in to other Sophos services using MySophos account

I also just used the Partner Portal few days ago without problems

Actually today my whole company can not login to the Partner Portal with the same error

Any advice?



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Parents Reply
  • in reply to Tobias Kohz

    I had the error again yesterday. Since I had the same error I emailed support again this time it took them a little longer to get back to me.  However their " back end re-sync" has worked flawlessly once again.

    I have also asked if I was doing something to generate this issue as I am the only tech at my company to have the issue.

    I will post the reply of the tech.

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