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Partner Portal Login Error

AhmedMaher

I have Sophos Partner Portal access

Today when I tried to login to the partner portal using MySophos Account I get an error message

Single Sign-On Error
We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins.

I am sure I am using the right credentials as I logged in to other Sophos services using MySophos account

I also just used the Partner Portal few days ago without problems

Actually today my whole company can not login to the Partner Portal with the same error

Any advice?



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Parents

  • Hello,

    Any Feedback please, it starts to be emergency there!!!!!

    Kind regards,

    Stephane

  • in reply to Stephane Theiller

    Hello,

    I contacted Sophos support on Friday and they got me to partner customer care.  Did not hear back, but late yesterday, an email came in requesting a password change.  I did not change my password, but was then able to log in with normal password.  No info on who/how it was fixed.  I know they had to get to someone who knew about the salesforce.com link.

    If I get any updates I can post.  I am currently snowed out of office and don't have access to the names of contacts.  When I get back in, I will check any additional info I have on my notes when we discussed the problem.

    I would suggest that you try to contact customer care if you haven't already done.

    Regards,

    Kay

Reply
  • in reply to Stephane Theiller

    Hello,

    I contacted Sophos support on Friday and they got me to partner customer care.  Did not hear back, but late yesterday, an email came in requesting a password change.  I did not change my password, but was then able to log in with normal password.  No info on who/how it was fixed.  I know they had to get to someone who knew about the salesforce.com link.

    If I get any updates I can post.  I am currently snowed out of office and don't have access to the names of contacts.  When I get back in, I will check any additional info I have on my notes when we discussed the problem.

    I would suggest that you try to contact customer care if you haven't already done.

    Regards,

    Kay

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