We are rolling out the Sophos web appliance across multiple locations globally, and have them reporting into a single management appliance. All systems are VM's. No traffic is being handled by these systems, and the only settings configured have been their network settings. The management system has had the management password configured.
11 web appliances total
Issue:
3 Web appliances show up in an errored state on the management appliance, providing the following information:
Last contact: < 5 hours
Monitor: Connection to management appliance
Message: The appliance is unable to connect to the management appliance.
Troubleshooting steps taken:
Connectivity test run from appliances: Passed
Ping/Traceroute test from appliances: Passed
Ping/Traceroute from multiple locations: Passed
Confirmed ability to log on to web appliance's web interface while in same network as manager.
Shutdown/reboot (system & interface): Error continues to exist
Remove/Add appliance to manager: Error continues to exist (still stating last contact < 5hrs)
Created new management system in different location: Error immediately shows up (still stating last contact < 5hrs)
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