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Quarantine Error - Unable to approve message(s); check the log for potential problems.

mrdky

Hello forum members,

I am getting the following error when trying to approve a message: 

 

 "Unable to approve message(s); check the log for potential problems."  Does anyone know what this means?  I have never seen this error before and did not find it with in the Sophos docs.  I checked /opt/pmx/var/log/message_log and did not see any errors along with checking the apache logs in /opt/pmx/var/log/manager.

Thanks

:2029


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    Hello,

    In addidtion to the message_log, I would check the following:

    pmx_log (most likely location)

    ppm_log

    resources_log

    pmx_err

    pmx_out

    These all live in /opt/pmx/var/log (at least on my system)

    I can't speak to an appliance as I don't have one and it wouldn't hurt to call tech support.

    Erric

    :2061
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  • 0

    Hello,

    In addidtion to the message_log, I would check the following:

    pmx_log (most likely location)

    ppm_log

    resources_log

    pmx_err

    pmx_out

    These all live in /opt/pmx/var/log (at least on my system)

    I can't speak to an appliance as I don't have one and it wouldn't hurt to call tech support.

    Erric

    :2061
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