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Google Drive not working after enabling HTTPS scan

TomWilsonFL
Yesterday I pushed the CA Root Cert to my clients using Group Policy, then later enabled HTTPS decrypt and scan for them. So far everything seems to be working well, except Google Drive for PC. It simply will not connect.

I added my test client to the "Transparent mode skiplist", and then it started working fine, so I know it is something in the Web Protection filter that is causing the issue. I have tried adding Exceptions for many Google Drive related URLs (listed here: https://support.google.com/drive/answer/2589954?hl=en) and adding DNS host groups for "drive.google.com" to the destination host skiplist, both with no luck.

Has anyone experienced this issue? Any thoughts?

Thanks,
Tom


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    Create A network definition group for all those URLs and add that group to transparent bypass list instead of creating an exception. If you don't want to do that permanently it will at least prove if there is something not quite right with the exception.

     If that doesn't work the only thing I can think of is bypassing personal network storage and maybe business categories on SSL skip list (if you are on 9.3).
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  • 0
    Create A network definition group for all those URLs and add that group to transparent bypass list instead of creating an exception. If you don't want to do that permanently it will at least prove if there is something not quite right with the exception.

     If that doesn't work the only thing I can think of is bypassing personal network storage and maybe business categories on SSL skip list (if you are on 9.3).
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