Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 8 replies
  • Subscribers 1 subscriber
  • Views 6034 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Google Drive not working after enabling HTTPS scan

TomWilsonFL
Yesterday I pushed the CA Root Cert to my clients using Group Policy, then later enabled HTTPS decrypt and scan for them. So far everything seems to be working well, except Google Drive for PC. It simply will not connect.

I added my test client to the "Transparent mode skiplist", and then it started working fine, so I know it is something in the Web Protection filter that is causing the issue. I have tried adding Exceptions for many Google Drive related URLs (listed here: https://support.google.com/drive/answer/2589954?hl=en) and adding DNS host groups for "drive.google.com" to the destination host skiplist, both with no luck.

Has anyone experienced this issue? Any thoughts?

Thanks,
Tom


This thread was automatically locked due to age.
Parents Reply Children
  • 0 in reply to Scott_Klassen
    What are the relevant entries from the full web filtering log?


    That's something I forgot to mention. The web filtering log shows entries when I browse on the test client, but shows nothing when I open Google Drive.

    I also set the firewall to log all entries for this client, allowed and denied, and nothing also shows up when I start Google Drive.

    Yet, as I said, if I add this client to the Transparent mode skiplist, Google Drive works without any issue.

    So confused...