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Download blocked from webpage

Roger
I'm using a joomla based homepage where I want to download an excel 2007 file. The software gets data out of the joomla database and exports an Exceltable which is send to the users browser. For my other users it works fine, but for me (behind a Sophos UTM 9.2) it doesn't.
The homepage is hosted at a hosting company, not behind the Sophos UTM.

I know in meantime that the problem is caused by the webfilter. Turning the webfilter off makes it work. But of course I don't want to turn it off.

There are two protocol entries. 

2014:10:20-13:21:38 mysophos httpproxy[5555]: id="0003" severity="info" sys="SecureWeb" sub="http" request="0xe26a9238" function="read_response_headers" file="response.c" line="463" message="received invalid header from server: [Content-Length: 9365\n\n]"



2014:10:20-13:21:38 mysophos httpproxy[5555]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="my internal ip" dstip="homepage IP at hoster" user="" ad_domain="" statuscode="502" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2884" request="0xe26a9238" url="my external domain/.../downloadDocument.php


Can you give me a hint about what the problem could be and how I can set an exception?

Thanks

Roger


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  • 0
    vilic, I got, with both Standard and Transparent proxies using IE and Firefox: 
    2014:10:21-12:44:29 post httpproxy[12350]: id="0003" severity="info" sys="SecureWeb" sub="http" request="0x160657e8" function="read_response_headers" file="response.c" line="463" message="received invalid header from server: [Content-Length: 6532\n\n]"
    2014:10:21-12:44:29 post httpproxy[12350]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.1.1.65" dstip="217.26.52.55" user="" ad_domain="" statuscode="502" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2792" request="0x160657e8" url="http://www.samariter-osv.ch/components/com_jdbexport/helpers/downloadDocument.php?cache=1&token1=cgu6k7vvbsu7b9nc406b39gcd5&token2=L2hvbWUvc2FtYXIxMjMvcHVibGljX2h0bWwvY21zL21lZGlhL2NvbV9qZGJleHBvcnQvZG9jdW1lbnRzLw,,&cachefiletype=xlsx&filename=test&debugcomponent=1" exceptions="" error="Received invalid response from Server" authtime="0" dnstime="1" cattime="590" avscantime="0" fullreqtime="525330" device="0" auth="0" category="181" reputation="neutral" categoryname="Marketing/Merchandising"

    Roger, make an Exception for 
    http://www.samariter-osv.ch/components/com_jdbexport/helpers/downloadDocument.php

    Cheers - Bob
Reply
  • 0
    vilic, I got, with both Standard and Transparent proxies using IE and Firefox: 
    2014:10:21-12:44:29 post httpproxy[12350]: id="0003" severity="info" sys="SecureWeb" sub="http" request="0x160657e8" function="read_response_headers" file="response.c" line="463" message="received invalid header from server: [Content-Length: 6532\n\n]"
    2014:10:21-12:44:29 post httpproxy[12350]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.1.1.65" dstip="217.26.52.55" user="" ad_domain="" statuscode="502" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2792" request="0x160657e8" url="http://www.samariter-osv.ch/components/com_jdbexport/helpers/downloadDocument.php?cache=1&token1=cgu6k7vvbsu7b9nc406b39gcd5&token2=L2hvbWUvc2FtYXIxMjMvcHVibGljX2h0bWwvY21zL21lZGlhL2NvbV9qZGJleHBvcnQvZG9jdW1lbnRzLw,,&cachefiletype=xlsx&filename=test&debugcomponent=1" exceptions="" error="Received invalid response from Server" authtime="0" dnstime="1" cattime="590" avscantime="0" fullreqtime="525330" device="0" auth="0" category="181" reputation="neutral" categoryname="Marketing/Merchandising"

    Roger, make an Exception for 
    http://www.samariter-osv.ch/components/com_jdbexport/helpers/downloadDocument.php

    Cheers - Bob
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