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9.111-11 Time Out Browsing with Proxy

Hey,
I'm new on this forum, I've 3 UTMs, 2 in China and one in Brazil that i manage.

I'm facing a proxy in China one of the UTMs that has Web Protection license is giving time out on some websites, users must refresh many times in order to get it working.

some examples, ?. ifeng.com

If i disable webprotection then users can navigate normally.

I know that web protection make lots of checking before opening a website, I don't know where are Sophos facilities, so maybe these checks are taking too long.

Is there a way to make them faster?

I'm not sure this is my problem, But time out problem I don't have in Brazil...

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0 Michael Dunn over 11 years ago

Hi leonidas,

This issue has been discussed in this thread, though the thread is long and has many issues in it:
https://community.sophos.com/products/unified-threat-management/astaroorg/f/55/t/46255

In short, this problem with endpoints behaving slowly is only experienced by some people while most are ok. The problem is resolved in 9.204. For people on 9.1 a fix will be coming out, most likely in the next maintenance release. There is a workaround posted that does not involved turning off features.
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0 Michael Dunn over 11 years ago

Hi leonidas,

This issue has been discussed in this thread, though the thread is long and has many issues in it:
https://community.sophos.com/products/unified-threat-management/astaroorg/f/55/t/46255

In short, this problem with endpoints behaving slowly is only experienced by some people while most are ok. The problem is resolved in 9.204. For people on 9.1 a fix will be coming out, most likely in the next maintenance release. There is a workaround posted that does not involved turning off features.
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