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User getting around our web appliance

I got a nice tip from an end-user that user behind him; is using SW to get around our web appliance.  I have dled all logs from from the appliance, and searched his computer for said program.  Course i dont have the name of it.

Any tips on narrowing it down? Finding it? My next step would of been to log on to his PC and search.  I have manually tried to search through network share, but came up empty.


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