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unable to open support ticket - certificate expired

Toothpick
Hello,

I noticed the certificate for CA Globalsign used by the ASG has expired.
I would like to open a support ticket but sadly enough myastaro.com seems to be using a Globalsign certificate. Here is the web proxy error page:

Untrusted Website 

While trying to retrieve the URL:  https://my.astaro.com/supportCases.php (Add exception for this URL)
Status  certificate has expired
Subject  /2.5.4.15=Private Organization/serialNumber=02096520/1.3.6.1.4.1.311.60.2.1.3=GB/C=GB/ST=Oxfordshire/L=Abingdon/streetAddress=The Pentagon/O=Sophos Ltd./CN=www.sophos.com
Issuer  /C=BE/O=GlobalSign nv-sa/CN=GlobalSign Extended Validation CA - G2
SHA1 Fingerprint  3D:8B[:D]3:64:BA:65:7E:2D:59:82:2E:06:60:A5:44:A4:68:6A:38:89
MD5 Fingerprint  69:78:C4:9D:9F:21:8B:70:0B:51:50:4C:44:EC:AF:1B
Valid from  Aug 29 10:37:05 2013 GMT
Valid until  Aug 1 13:45:02 2014 GMT


As you can see the actual certificate is valid, not that the ASG uses internally.
I experience the same behaviour for multiple Globalsign certified https sites.
I have no problem accessing those sites directly, browsers show the correct certificates.

I am using ASG Firmware version: 8.311
Pattern version: 56544

Thank you for your help.


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Parents
  • 0
    The info I got from support was: the root CA cert cannot be added manually by the end user nor by customer support. It has to be installed with some kind of pattern update. And that needs to be created by astaro/sophos developement first, I guess...
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  • 0
    The info I got from support was: the root CA cert cannot be added manually by the end user nor by customer support. It has to be installed with some kind of pattern update. And that needs to be created by astaro/sophos developement first, I guess...
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