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IOS 7 Update via iTunes Proxy issue

astaro_towner
Hi there,

we get "error 3004" in iTunes when updating iPhone5 to IOS7. 
We use web proxy in browser settings and have exceptions to apple.com in exception list. I can find action="block" and "Connection reset by peer" See log below. 

Any ideas how we can fix the connection problem? Using NAT works, but is no option her. Thanks for helping.
 
 
2013:10:07-11:21:15 secure-gw-1 httpproxy[26796]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="192.168.1.141" dstip="17.149.240.65" user="name.name" statuscode="500" cached="0" profile="REF_gAnqjvpIkp (SDFS_User)" filteraction="REF_wreSwkmESi (SDFS_User)" size="7297" request="0x8fa09e0" url="albert.apple.com/" exceptions="av,content,url,ssl,certcheck,certdate,mime,cache,fileextension" error="Connection reset by peer"
2013:10:07-11:21:16 secure-gw-1 httpproxy[26796]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="192.168.1.141" dstip="17.173.66.78" user="name.name" statuscode="500" cached="0" profile="REF_gAnqjvpIkp (Mobisys_User)" filteraction="REF_wreSwkmESi (SDFS_User)" size="10711" request="0x9a07908" url="upp.itunes.apple.com/" exceptions="av,content,url,ssl,certcheck,certdate,mime,cache,fileextension" error="Connection reset by peer"
2013:10:07-11:21:19 secure-gw-1 httpproxy[26796]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="192.168.1.141" dstip="17.173.66.76" user="name.name" statuscode="500" cached="0" profile="REF_gAnqjvpIkp (SDFS_User)" filteraction="REF_wreSwkmESi (SDFS_User)" size="8563" request="0x9a07188" url="upp.itunes.apple.com/" exceptions="av,content,url,ssl,certcheck,certdate,mime,cache,fileextension" error="Connection reset by peer"


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  • 0
    statuscode="500"

    She probably needs to skip the proxy for the Apple sites. 

    Cheers - Bob

    Sorry for any short responses.  Posted from my iPhone.
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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