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Web Filtering: Problem with blocked Application

ipzipzap
Hallo,

here at home I've got a few users who use a specific app on their iPads and iPhones.
When they start the app, it crashed instantly.
When I disable Web Filtering, the app works. In the Web Filtering Log I can see this:

2013:06:09-14:32:15 remote httpproxy[6081]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="" srcip="192.168.12.163" dstip="" user="" statuscode="400" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction=" ()" size="2458" request="0xd1419a0" url="" exceptions="" error="Bad request (Request line invalid)"
2013:06:09-14:32:15 remote httpproxy[6081]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="" srcip="192.168.12.163" dstip="" user="" statuscode="400" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction=" ()" size="2458" request="0xcdb2c70" url="" exceptions="" error="Bad request (Request line invalid)"
2013:06:09-14:32:20 remote httpproxy[6081]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="" srcip="192.168.12.163" dstip="" user="" statuscode="400" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction=" ()" size="2458" request="0xc5b1848" url="" exceptions="" error="Bad request (Request line invalid)"


How can I allow this app? Again, with Web Filtering turned off it works without problems.

Thanks


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  • 0
    Hallo,

    here at home I've got a few users who use a specific app on their iPads and iPhones.
    When they start the app, it crashed instantly.
    When I disable Web Filtering, the app works. In the Web Filtering Log I can see this:

    2013:06:09-14:32:15 remote httpproxy[6081]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="" srcip="192.168.12.163" dstip="" user="" statuscode="400" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction=" ()" size="2458" request="0xd1419a0" url="" exceptions="" error="Bad request (Request line invalid)"
    2013:06:09-14:32:15 remote httpproxy[6081]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="" srcip="192.168.12.163" dstip="" user="" statuscode="400" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction=" ()" size="2458" request="0xcdb2c70" url="" exceptions="" error="Bad request (Request line invalid)"
    2013:06:09-14:32:20 remote httpproxy[6081]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="" srcip="192.168.12.163" dstip="" user="" statuscode="400" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction=" ()" size="2458" request="0xc5b1848" url="" exceptions="" error="Bad request (Request line invalid)"

    How can I allow this app? Again, with Web Filtering turned off it works without problems.

    Thanks


    Search for the according line in the http log also containing the same request id 0x5.......this may give you a hint  with accessed URL or IP
  • 0
    What is the app?

    Cheers - Bob
  • 0 in reply to Sascha Paris
    Search for the according line in the http log also containing the same request id 0x5.......this may give you a hint  with accessed URL or IP


    The Web Filtering Log IS the HTTP Log, or which log do you mean?
  • 0
    try to make an exception for
    ^https?://([A-Za-z0-9.-]*\.)?big.badoocdn\.com\.?/
    ^https?://([A-Za-z0-9.-]*\.)?badoo\.com\.?/
    under Web Protection > Web Filtering > Exceptions

    Skip these checks: URL Filter

    kind regards,
    Frank
  • 0
    you' re very welcome.
    I did this by turning on "log accessed pages"  and then keep an eye on the log when trying to access the website,
    then use existing exceptions as an example on how to exclude websites from filtering.

    might help you out next time if you have such issues.