Hi:
Running latest V 8.308 on an ASG 320 with web filtering.
Just in the past few days, www.cnn.com comes back as uncategorized. If I go to trusted source, it shows as general news. I can go fine to www.foxnews.com which is also categorized as general news.
Last month we were having the same issue with yahoo.com, and was on V 8.306. Trusted source showed it as properly cagegorized, but through the ASG, shows as uncategorized. Only way to get to yahoo was to put it into allowed sites.
Now, yahoo is still not working properly without being in allowed sited. However, just seemingly randomly, cnn.com is now showing uncagegorized. Again, only way to get to it is with the allowed sites.
As of 12/31/2012 still happening, and additional sites falling into the hole. Yahoo still comes in as uncategorized but trusted source shows it properly. No resolution yet on the ticket I've got open with Sophos.
Is sophos going to go to their own web filtering database instead of using McAfee's?
Opened up support ticket with Astaro/Sophos on the yahoo issue and never did find a resolution. Opened up a ticket in the past few minutes with them on the cnn issue.
On the last ticket I was told that Sophos gets the database from McAfee/Trusted Source and then the ASG gets its updates from Sophos instead of directly from McAfee. Something happening in that process?
Anyone else having similar issues?
Thanks,
John S.
Got this reply back from support on Tuesday 12/11/12. Nothing subsequent.
"Let me run this up the line and see what is going on. We've seen this on several systems lately, can you confirm that you are running version 8.308 and not 9?
Kind regards,
Sophos Technical Support Team - Network Security"
Now I'm having same issues with other sites. Seems to be getting worse.
As of 12/31/2012 still happening, and additional sites falling into the hole. Checked back with tech support and it's been escalated, but not seeing any resolution yet. Since (I think) Sophos offers web filtering using their own databases, does it seem reasonable they are going to move the platform to use the Sophos database instead of the McAfee? Could this be part of the issue??
2/8.2013
Got an e-mail from astaro tech support that the issue has supposidly been fixed. Initial testing shows it's now working. Took cnn out of the allow and it works.
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