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SSO-AD , user account lock on Win2008/Win7

Momohteks
Hi,

We are using AWG 7.510, and implemented SSO-AD authentication against our win2003 AD domain. This works fine with Winxp and Win 2003 clients.

We are now deploying first Windows 7 ou Win 2008 clients, and we are facing a very weird problem:

On some websites, SSO authentication fails, locks the user account, and a popup is presented to the user. ( our password policy locks the account after 5 attempts)

I insist on the fact that the account is locked BEFORE the popup is presented and the user tries to login.

On the logs i can see:

2012:02:09-13:47:13 AWG01 httpproxy[4569]: [0xae2d2ca0] auth_adir_auth_crap_callback (auth_adir.c:875) Authorization denied (NT_STATUS_WRONG_PASSWORD)
2012:02:09-13:47:13 AWG01 httpproxy[4569]: [0xa927bbf8] auth_adir_auth_crap_callback (auth_adir.c:875) Authorization denied (NT_STATUS_WRONG_PASSWORD)
2012:02:09-13:47:13 AWG01 httpproxy[4569]: [0xad82fe48] auth_adir_auth_crap_callback (auth_adir.c:875) Authorization denied (NT_STATUS_WRONG_PASSWORD)
2012:02:09-13:47:13 AWG01 httpproxy[4569]: [0xa6874f78] auth_adir_auth_crap_callback (auth_adir.c:875) Authorization denied (NT_STATUS_WRONG_PASSWORD)
2012:02:09-13:47:13 AWG01 httpproxy[4569]: [0xb1667b68] auth_adir_auth_crap_callback (auth_adir.c:875) Authorization denied (NT_STATUS_WRONG_PASSWORD)
2012:02:09-13:47:13 AWG01 httpproxy[4569]: [0xa4c80508] auth_adir_auth_crap_callback (auth_adir.c:875) Authorization denied (NT_STATUS_ACCOUNT_LOCKED_OUT)
2012:02:09-13:47:13 AWG01 httpproxy[4569]: [0xa78ac670] auth_adir_auth_crap_callback (auth_adir.c:875) Authorization denied (NT_STATUS_ACCOUNT_LOCKED_OUT)

The problem can be reproduced from any Win7 or Win2008 client, IE or firefox (didn't test other browsers), by going on this page for example :
https://www-304.ibm.com/support/docview.wss?uid=swg27017522

before the complete loading of the page, the account will be locked and an auth pop-up will show.

Thanks for any help.


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  • 0
    Hi ,

    Are you using same configuration of AV scanning on both ?
    Because you mention web sockets that leads me to think maybe the AV. Breaks the web sockets.
    But it is just a wild wild guess.
    Just for checking , can you disable AV scanning in the place it does not work ?

    All my best.
    Gilipeled
Reply
  • 0
    Hi ,

    Are you using same configuration of AV scanning on both ?
    Because you mention web sockets that leads me to think maybe the AV. Breaks the web sockets.
    But it is just a wild wild guess.
    Just for checking , can you disable AV scanning in the place it does not work ?

    All my best.
    Gilipeled
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