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"Timeout while reading response from Server"

UweT
Hi there,

Astaro's web filter is getting a pain in the neck. It causes more and more frustration.

Right now we have a class of students in a room who have to do an exam/a test online using www.coa2.co.uk (Java based).

Some students want to finish the test, some others want to access the website and the Astaro comes up with a client error window in the browser: "Timeout while reading response from Server".

Reviewing the web filter log I even see different URLs having that problem: 


2012:02:03-11:23:18 disgwac httpproxy[6111]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="POST" srcip="172.16.2.42" dstip="194.168.43.38" user="" statuscode="502" cached="0" profile="REF_KbKfywLeRp (School)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="0" request="0xa3a1330" url="www.coa2.co.uk/.../" exceptions="av,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension" error="Timeout while reading response from Server"

2012:02:03-11:23:18 disgwac httpproxy[6111]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="172.17.9.11" dstip="67.195.187.57" user="" statuscode="502" cached="0" profile="REF_mLsJvVcVuk (WLAN-CommunityRoom)" filteraction="REF_iKcUWRpPYS (CommunityRoom_Action)" size="5293" request="0x6d301a30" url="prod1.rest-notify.msg.yahoo.com/.../uta_siebert

2012:02:03-11:24:51 disgwac httpproxy[6111]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="172.16.2.129" dstip="94.100.179.72" user="asachechelashvili" statuscode="502" cached="0" profile="REF_KbKfywLeRp (School)" filteraction="REF_jufcKIaXDn (Students_Action)" size="4835" request="0x8432d1a8" url="jim12.mail.ru/connect


These are just 3 examples of many lines repeating in similar form.

The website above I had/have already excluded from everything: AV Scanning, URL ContentFiltering... but it doesn't help.

Do you have any suggestions?

Sincerely,
Uwe


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  • 0
    you can get platinum from your reseller(for additional cost of course).  dernit this is perplexing. ok how is your network structured..aka is it inet---dsl/cable/whatever---astaro?

    who is your provider?  It's odd that it doesn't occur with the older gear.
  • 0 in reply to William Warren
    We are up for renewal in a few months.  We may opt for the platinum if it guarantees a speedier response time :-) (or opt for another solution if we cant get this to work :rolleyes[:)]

    TWtelecom is our provider.  We have fiber in to the building and they hand off an ethernet link which goes directly to our firewall.  The ASG sits between our firewall and router.

     It's odd that it doesn't occur with the older gear. 


    I thought so too.  I doubt its the ASG itself because this is actually the second one we've tried. (Long story)
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  • 0 in reply to William Warren
    We are up for renewal in a few months.  We may opt for the platinum if it guarantees a speedier response time :-) (or opt for another solution if we cant get this to work :rolleyes[:)]

    TWtelecom is our provider.  We have fiber in to the building and they hand off an ethernet link which goes directly to our firewall.  The ASG sits between our firewall and router.

     It's odd that it doesn't occur with the older gear. 


    I thought so too.  I doubt its the ASG itself because this is actually the second one we've tried. (Long story)
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