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"Timeout while reading response from Server"

UweT
Hi there,

Astaro's web filter is getting a pain in the neck. It causes more and more frustration.

Right now we have a class of students in a room who have to do an exam/a test online using www.coa2.co.uk (Java based).

Some students want to finish the test, some others want to access the website and the Astaro comes up with a client error window in the browser: "Timeout while reading response from Server".

Reviewing the web filter log I even see different URLs having that problem: 


2012:02:03-11:23:18 disgwac httpproxy[6111]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="POST" srcip="172.16.2.42" dstip="194.168.43.38" user="" statuscode="502" cached="0" profile="REF_KbKfywLeRp (School)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="0" request="0xa3a1330" url="www.coa2.co.uk/.../" exceptions="av,auth,content,url,ssl,certcheck,certdate,mime,cache,fileextension" error="Timeout while reading response from Server"

2012:02:03-11:23:18 disgwac httpproxy[6111]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="172.17.9.11" dstip="67.195.187.57" user="" statuscode="502" cached="0" profile="REF_mLsJvVcVuk (WLAN-CommunityRoom)" filteraction="REF_iKcUWRpPYS (CommunityRoom_Action)" size="5293" request="0x6d301a30" url="prod1.rest-notify.msg.yahoo.com/.../uta_siebert

2012:02:03-11:24:51 disgwac httpproxy[6111]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="172.16.2.129" dstip="94.100.179.72" user="asachechelashvili" statuscode="502" cached="0" profile="REF_KbKfywLeRp (School)" filteraction="REF_jufcKIaXDn (Students_Action)" size="4835" request="0x8432d1a8" url="jim12.mail.ru/connect


These are just 3 examples of many lines repeating in similar form.

The website above I had/have already excluded from everything: AV Scanning, URL ContentFiltering... but it doesn't help.

Do you have any suggestions?

Sincerely,
Uwe


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  • 0
    statuscode="502"

    If a reboot doesn't solve that, and you aren't having the issue with lots of sites, then the simplest is to avoid the proxy for that.  In "Transparent" mode, add a DNS Host for the FQDN to the 'Skip transparent mode destination hosts/nets' on the 'Advanced' tab.  In "Standard" mode, the skip has to be done in the client - in Windows, add appropriate entries to the Exceptions in 'Proxy Profile'.

    Cheers - Bob
  • 0 in reply to BAlfson
    We are running transparent so I added the DNS Host entry "prod2.rest-notify.msg.yahoo.com" to the skip list and we continue to get see these messages: 

    2012:03:21-22:35:12 ASGHOSTNAME1 httpproxy[15988]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="192.168.1.200" dstip="216.155.195.253" user="" statuscode="502" cached="0" profile="REF_HFhtDafqWq (ADSSO)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="5185" request="0x531a7018" url="prod2.rest-notify.msg.yahoo.com/.../YAHOO_ACCT_NAME


    What am I doing wrong?
Reply
  • 0 in reply to BAlfson
    We are running transparent so I added the DNS Host entry "prod2.rest-notify.msg.yahoo.com" to the skip list and we continue to get see these messages: 

    2012:03:21-22:35:12 ASGHOSTNAME1 httpproxy[15988]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="192.168.1.200" dstip="216.155.195.253" user="" statuscode="502" cached="0" profile="REF_HFhtDafqWq (ADSSO)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="5185" request="0x531a7018" url="prod2.rest-notify.msg.yahoo.com/.../YAHOO_ACCT_NAME


    What am I doing wrong?
Children
  • 0 in reply to trubble
    Hi, since the version of ASG have experienced this issue "timeout while reading response from server"?, Transparent proxy in Astaro does not have this problem, it is only when the Astaro is as explicit proxy.