Hello, i'm having a *serious* problem with the web reporting engine(actually, problems): [LIST=1] I select "category" view, then click on any category to see which URLs are in that category, then i click on any of the URLs listed to see which users browsed that url in that category, and i get a list of all the users! (the filter has the 3 terms) if i deleted the last term, then i go back to the FULL daily url list, ignoring the previous filters! [+] also happens with category "streaming media", the filter defaults to URL and i see 23 hits, if i change to sites, now i have 80 including stuff that isn't streaming media.... 2 FALSE report results: the above problem means the results are erroneus and can't be trusted, for example i selected ANY category then i select the report "users" because i want to know which users entered that category, BZZT i get the entire list of users!, if i hadn't noticed there was listing a user which i knew never entered in that category i'd have taken conclusions that everyone in that list browsed that category(which can lead to serious problems to the user due to breech of contract etc etc, you get my drift, a report needs to be 100% reliable....). looks like categories filter only gives reliable rsults if after filtering a category i select URL or categories again, but what use is that? where's the "complete drill down interactive" reports?, i mean, if i click a category how do i know which users entered that?. how can i make a simple category -> users report then?? same happens with "domain" report, it's listing ALL users and that's terribly wrong the only times it seems to work is if i do users->categories(or sites) or sites -> users which is a chore as i don't care about individual sites usually [/LIST] any ideas?, i will have one hell of a time trying to explain the business manager how to interpret this as it is and not fire anyone(and i will have another hell of a time trying to defend the product when he questions the confiability of the results)

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

web reporting filter failures

Hello,
i'm having a *serious* problem with the web reporting engine(actually, problems):
[LIST=1]

I select "category" view, then click on any category to see which URLs are in that category, then i click on any of the URLs listed to see which users browsed that url in that category, and i get a list of all the users! (the filter has the 3 terms) if i deleted the last term, then i go back to the FULL daily url list, ignoring the previous filters!
[+] also happens with category "streaming media", the filter defaults to URL and i see 23 hits, if i change to sites, now i have 80 including stuff that isn't streaming media....
2 FALSE report results: the above problem means the results are erroneus and can't be trusted, for example i selected ANY category then i select the report "users" because i want to know which users entered that category, BZZT i get the entire list of users!, if i hadn't noticed there was listing a user which i knew never entered in that category i'd have taken conclusions that everyone in that list browsed that category(which can lead to serious problems to the user due to breech of contract etc etc, you get my drift, a report needs to be 100% reliable....).
looks like categories filter only gives reliable rsults if after filtering a category i select URL or categories again, but what use is that?
where's the "complete drill down interactive" reports?, i mean, if i click a category how do i know which users entered that?.
how can i make a simple category -> users report then??

same happens with "domain" report, it's listing ALL users and that's terribly wrong

the only times it seems to work is if i do users->categories(or sites)
or sites -> users which is a chore as i don't care about individual sites usually

[/LIST]

any ideas?, i will have one hell of a time trying to explain the business manager how to interpret this as it is and not fire anyone(and i will have another hell of a time trying to defend the product when he questions the confiability of the results)

This thread was automatically locked due to age.

0 Scott_Klassen over 13 years ago

I can confirm that when multiple filters are present, if one is deleted the view is reset as though still existing filters weren't there, per your walk-through example.

I'd say that it was a bug personally.

You should create a support ticket so that Astaro can be made aware of the issue (if they don't know already). If you have Premium support, you can contact Astaro Support directly. If you have Standard support, you'll need to go through your reseller.
Cancel
Vote Up 0 Vote Down

Cancel