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How can I Unlock TeamWiewer

Lovecraft
Good morning, I have a problem I don't know how can unlock TeamViewer. I have an Astaro Model 120.  [:S]


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  • 0
    I am having a problem with our TeamViewer working.  Here are the firewall logs from my latest attempt as well as the log from TeamViewer.

    We are restricting access based on geographic location, but even when I allow France, the team viewer does not connect.

    Firewall: 
    2012:08:15-06:36:51 vpn ulogd[5449]: id="2021" severity="info" sys="SecureNet" sub="packetfilter" name="Packet dropped (GEOIP)" action="drop" fwrule="60019" initf="eth0" outitf="eth1" srcmac="5a:26:a:45:e:59" dstmac="0:1a:8c:12:32:fc" srcip="192.168.10.19" dstip="46.105.99.93" proto="6" length="52" tos="0x00" prec="0x00" ttl="127" srcport="57905" dstport="5938" tcpflags="SYN" 
    2012:08:15-06:36:54 vpn ulogd[5449]: id="2021" severity="info" sys="SecureNet" sub="packetfilter" name="Packet dropped (GEOIP)" action="drop" fwrule="60019" initf="eth0" outitf="eth1" srcmac="5a:26:a:45:e:59" dstmac="0:1a:8c:12:32:fc" srcip="192.168.10.19" dstip="46.105.99.93" proto="6" length="52" tos="0x00" prec="0x00" ttl="127" srcport="57905" dstport="5938" tcpflags="SYN" 
    2012:08:15-06:37:02 vpn ulogd[5449]: id="2021" severity="info" sys="SecureNet" sub="packetfilter" name="Packet dropped (GEOIP)"

    Team Viewer Log:
                       
    Start:              2012/08/15 06:37:07.739
    Version:            7.0.13989
    ID:                 278542478
    License:            10000
    Server:             master7.teamviewer.com
    IC:                 355885134
    OS:                 Win7 (64-bit)
    IP:                 192.168.10.19,192.168.56.1
    MID:                0x00ffb13e8729_1ca0431fd8ab1dc_2867948768
    Proxy-Settings:     Type=1 IP= User=
    IE:                 9.0.8112.16421
    AppPath:            C:\Program Files (x86)\TeamViewer\Version7\TeamViewer_Service.exe
    UserAccount:        SYSTEM

    2012/08/15 06:37:27.661  2860  3064 S0   CTerminalServer::SendStatusInfo() Event 8 sent to GUI.
    2012/08/15 06:37:27.661  2860  3064 S0   CInterProcessNetwork::SetDyngateIDforSession() id=278542478 session=1 ptype=2
    2012/08/15 06:37:27.666  2860  3064 S0   UpdateOnlineState newOnlineValue 1
    2012/08/15 06:37:27.666  2860  3064 S0   TeamViewer is going online!
    2012/08/15 06:37:27.668  2860  7248 S0   StartWT.Listening P=5938
    2012/08/15 06:37:27.668  2860  8592 S0   StartWT.Listening P=80
    2012/08/15 06:37:27.668  2860  7144 S0   StartWT.Listening P=443
    2012/08/15 06:37:27.691  2860  7720 S0   NetWatchdog: Internet is now connected
    2012/08/15 06:37:27.692  2860  8048 S0   KeepAliveThread started
    2012/08/15 06:37:27.733  2860  8048 S0   CT1042 CT.Send.CMD_PING From=278542478 To=0 L=4
    2012/08/15 06:37:27.612 11556 10568 G1   Monitors: Generic PnP Monitor, \.\DISPLAY1, 1600x900, flags=3
    2012/08/15 06:37:27.613 11556 10568 G1   Monitors: Generic PnP Monitor, \.\DISPLAY2, 1440x900, flags=3
    2012/08/15 06:37:27.633 11556 10568 G1   Opening local TCP connection to 127.0.0.1:5939
    2012/08/15 06:37:27.636 11556 10568 G1   Local TCP connection established
    2012/08/15 06:37:27.698 11556 10568 G1   Received Control_InitIPC_Response processtype=1
    2012/08/15 06:37:27.698 11556 10568 G1   Received Control_InitIPC_Response runningProcesses=3
    2012/08/15 06:37:27.699 11556 10568 G1   Control_InitIPC_Response: all processes 3 completely initialized
    2012/08/15 06:37:27.734 11556 10568 G1   MachineHooks: Initialized Shm
    2012/08/15 06:37:27.734 11556 10568 G1   MachineHooks: refcount = 1
    2012/08/15 06:37:27.734 11556 10568 G1   MachineHooks: x64 Machine detected
    2012/08/15 06:37:27.735 11556 10568 G1   MachineHooks: w32 Loader is starting
    2012/08/15 06:37:27.735 11556 10568 G1   MachineHooks: x64 Loader is starting
    2012/08/15 06:37:27.772  2860  8048 S0   CT1042 CT.Receive.CMD_PINGOK From=0 To=278542478 L=4
    2012/08/15 06:37:27.810  2860  8048 S0   NetWatchdog: Ping successful!
    2012/08/15 06:37:27.810  2860  3064 S0   CToken::GetSystemToken() set session 1
    2012/08/15 06:37:27.814  2860  3064 S0   InterProcessNetwork: Loader process started, pid = 8736
    2012/08/15 06:37:27.827  2860  8048 S0   Resource-Language:en
    2012/08/15 06:37:27.852  2860  3064 S0   CToken::GetSystemToken() set session 1
    2012/08/15 06:37:27.855  2860  3064 S0   InterProcessNetwork: Loader process started, pid = 10624
    2012/08/15 06:37:27.931  8736  3812 L32  Starting Loader
    2012/08/15 06:37:27.978 10624  6536 L64  Starting Loader
    2012/08/15 06:37:28.369 11556 10568 G1   Tray created!
    2012/08/15 06:37:28.408 11556 10568 G1   CMainWindow::ShouldShowDynamicPassword(): dynPw=1 allowIncoming=1 id=278542478 ka=0 lanAllowed=0 lanOnly=0 networkState=1
    2012/08/15 06:37:30.255 11556 11160 G1   ProxySearch: no PAC script detected via WPAD
    2012/08/15 06:37:32.534 11556 11160 G1   ProxySearch: no PAC script detected via WPAD
    2012/08/15 06:37:33.829  2860  8048 S0!! S1037 NC.connectTcp(): connect timedOut to: master7.teamviewer.com
    2012/08/15 06:37:33.829  2860  8048 S0!! S1037 NC.Connect.RetryTcp, Err=0
    2012/08/15 06:37:39.832  2860  8048 S0!! S1037 NC.connectTcp(): connect timedOut to: master7.teamviewer.com
    2012/08/15 06:37:39.832  2860  8048 S0!! CT1043 CT.ConnectFailed: 1
    2012/08/15 06:37:39.832  2860  8048 S0   CT1043 CT.Disconnect
    2012/08/15 06:37:39.833  2860  8048 S0!!!Connect to Master master7.teamviewer.com / 87.230.74.43 failed!
    2012/08/15 06:37:39.833  2860  8048 S0!! MC.Connect.Failed
    2012/08/15 06:37:39.833  2860  8048 S0!! MC.L addonchannels=0&client=TV&commercial=1&f=Login&gw=1&gwlevel=431&hideonlinestatus=0&httpin=192.168.10.19,192.168.56.1:80&httpout=1&keepalive=1&language=en&licensetype=10000&mids=3&midscn=E06A67EF2AD50E2523A69F7997088E49&midsdn=7E27E37A3A7BDA3A5D17C9DBBDBCC454&midserr=&midsidb=0&midsmac1=5C260A4D0E39&midsmac2=A088B4060FB4&midsmac3=90004EEEBB6B&midsmguid=eef763eac86840bfb5a7dac522b3ed18&midsms=3B6105B0DE731B45D40FC699840A061F&midsoc1=3173&midsoc2=3301&midsoc3=1151&midsut=2&midsuuid=4c4c454400573310804db2c04f345131&noofactivekeepalive=0&os=Win7&port443in=192.168.10.19,192.168.56.1:443&port443out=1&runtime=0&supportedfeatures=15325&tcpin=192.168.10.19,192.168.56.1:5938&tcpout=1&v=7.0.13989 - 10
    2012/08/15 06:37:40.337  2860  8048 S0   Resource-Language:en
    2012/08/15 06:37:46.339  2860  8048 S0!! S1038 NC.connectTcp(): connect timedOut to: master10.teamviewer.com
    2012/08/15 06:37:46.339  2860  8048 S0!! S1038 NC.Connect.RetryTcp, Err=0
    2012/08/15 06:37:52.341  2860  8048 S0!! S1038 NC.connectTcp(): connect timedOut to: master10.teamviewer.com
    2012/08/15 06:37:52.341  2860  8048 S0!! CT1044 CT.ConnectFailed: 1
    2012/08/15 06:37:52.341  2860  8048 S0   CT1044 CT.Disconnect
    2012/08/15 06:37:52.342  2860  8048 S0!!!Connect to Master master10.teamviewer.com / 87.230.74.44 failed!
    2012/08/15 06:37:52.342  2860  8048 S0!! MC.Connect.Failed
    2012/08/15 06:37:52.342  2860  8048 S0!! MC.L addonchannels=0&client=TV&commercial=1&f=Login&gw=1&gwlevel=431&hideonlinestatus=0&httpin=192.168.10.19,192.168.56.1:80&httpout=1&keepalive=1&language=en&licensetype=10000&mids=3&midscn=E06A67EF2AD50E2523A69F7997088E49&midsdn=7E27E37A3A7BDA3A5D17C9DBBDBCC454&midserr=&midsidb=0&midsmac1=5C260A4D0E39&midsmac2=A088B4060FB4&midsmac3=90004EEEBB6B&midsmguid=eef763eac86840bfb5a7dac522b3ed18&midsms=3B6105B0DE731B45D40FC699840A061F&midsoc1=3173&midsoc2=3301&midsoc3=1151&midsut=2&midsuuid=4c4c454400573310804db2c04f345131&noofactivekeepalive=0&os=Win7&port443in=192.168.10.19,192.168.56.1:443&port443out=1&runtime=13&supportedfeatures=15325&tcpin=192.168.10.19,192.168.56.1:5938&tcpout=1&v=7.0.13989 - 10
Reply
  • 0
    I am having a problem with our TeamViewer working.  Here are the firewall logs from my latest attempt as well as the log from TeamViewer.

    We are restricting access based on geographic location, but even when I allow France, the team viewer does not connect.

    Firewall: 
    2012:08:15-06:36:51 vpn ulogd[5449]: id="2021" severity="info" sys="SecureNet" sub="packetfilter" name="Packet dropped (GEOIP)" action="drop" fwrule="60019" initf="eth0" outitf="eth1" srcmac="5a:26:a:45:e:59" dstmac="0:1a:8c:12:32:fc" srcip="192.168.10.19" dstip="46.105.99.93" proto="6" length="52" tos="0x00" prec="0x00" ttl="127" srcport="57905" dstport="5938" tcpflags="SYN" 
    2012:08:15-06:36:54 vpn ulogd[5449]: id="2021" severity="info" sys="SecureNet" sub="packetfilter" name="Packet dropped (GEOIP)" action="drop" fwrule="60019" initf="eth0" outitf="eth1" srcmac="5a:26:a:45:e:59" dstmac="0:1a:8c:12:32:fc" srcip="192.168.10.19" dstip="46.105.99.93" proto="6" length="52" tos="0x00" prec="0x00" ttl="127" srcport="57905" dstport="5938" tcpflags="SYN" 
    2012:08:15-06:37:02 vpn ulogd[5449]: id="2021" severity="info" sys="SecureNet" sub="packetfilter" name="Packet dropped (GEOIP)"

    Team Viewer Log:
                       
    Start:              2012/08/15 06:37:07.739
    Version:            7.0.13989
    ID:                 278542478
    License:            10000
    Server:             master7.teamviewer.com
    IC:                 355885134
    OS:                 Win7 (64-bit)
    IP:                 192.168.10.19,192.168.56.1
    MID:                0x00ffb13e8729_1ca0431fd8ab1dc_2867948768
    Proxy-Settings:     Type=1 IP= User=
    IE:                 9.0.8112.16421
    AppPath:            C:\Program Files (x86)\TeamViewer\Version7\TeamViewer_Service.exe
    UserAccount:        SYSTEM

    2012/08/15 06:37:27.661  2860  3064 S0   CTerminalServer::SendStatusInfo() Event 8 sent to GUI.
    2012/08/15 06:37:27.661  2860  3064 S0   CInterProcessNetwork::SetDyngateIDforSession() id=278542478 session=1 ptype=2
    2012/08/15 06:37:27.666  2860  3064 S0   UpdateOnlineState newOnlineValue 1
    2012/08/15 06:37:27.666  2860  3064 S0   TeamViewer is going online!
    2012/08/15 06:37:27.668  2860  7248 S0   StartWT.Listening P=5938
    2012/08/15 06:37:27.668  2860  8592 S0   StartWT.Listening P=80
    2012/08/15 06:37:27.668  2860  7144 S0   StartWT.Listening P=443
    2012/08/15 06:37:27.691  2860  7720 S0   NetWatchdog: Internet is now connected
    2012/08/15 06:37:27.692  2860  8048 S0   KeepAliveThread started
    2012/08/15 06:37:27.733  2860  8048 S0   CT1042 CT.Send.CMD_PING From=278542478 To=0 L=4
    2012/08/15 06:37:27.612 11556 10568 G1   Monitors: Generic PnP Monitor, \.\DISPLAY1, 1600x900, flags=3
    2012/08/15 06:37:27.613 11556 10568 G1   Monitors: Generic PnP Monitor, \.\DISPLAY2, 1440x900, flags=3
    2012/08/15 06:37:27.633 11556 10568 G1   Opening local TCP connection to 127.0.0.1:5939
    2012/08/15 06:37:27.636 11556 10568 G1   Local TCP connection established
    2012/08/15 06:37:27.698 11556 10568 G1   Received Control_InitIPC_Response processtype=1
    2012/08/15 06:37:27.698 11556 10568 G1   Received Control_InitIPC_Response runningProcesses=3
    2012/08/15 06:37:27.699 11556 10568 G1   Control_InitIPC_Response: all processes 3 completely initialized
    2012/08/15 06:37:27.734 11556 10568 G1   MachineHooks: Initialized Shm
    2012/08/15 06:37:27.734 11556 10568 G1   MachineHooks: refcount = 1
    2012/08/15 06:37:27.734 11556 10568 G1   MachineHooks: x64 Machine detected
    2012/08/15 06:37:27.735 11556 10568 G1   MachineHooks: w32 Loader is starting
    2012/08/15 06:37:27.735 11556 10568 G1   MachineHooks: x64 Loader is starting
    2012/08/15 06:37:27.772  2860  8048 S0   CT1042 CT.Receive.CMD_PINGOK From=0 To=278542478 L=4
    2012/08/15 06:37:27.810  2860  8048 S0   NetWatchdog: Ping successful!
    2012/08/15 06:37:27.810  2860  3064 S0   CToken::GetSystemToken() set session 1
    2012/08/15 06:37:27.814  2860  3064 S0   InterProcessNetwork: Loader process started, pid = 8736
    2012/08/15 06:37:27.827  2860  8048 S0   Resource-Language:en
    2012/08/15 06:37:27.852  2860  3064 S0   CToken::GetSystemToken() set session 1
    2012/08/15 06:37:27.855  2860  3064 S0   InterProcessNetwork: Loader process started, pid = 10624
    2012/08/15 06:37:27.931  8736  3812 L32  Starting Loader
    2012/08/15 06:37:27.978 10624  6536 L64  Starting Loader
    2012/08/15 06:37:28.369 11556 10568 G1   Tray created!
    2012/08/15 06:37:28.408 11556 10568 G1   CMainWindow::ShouldShowDynamicPassword(): dynPw=1 allowIncoming=1 id=278542478 ka=0 lanAllowed=0 lanOnly=0 networkState=1
    2012/08/15 06:37:30.255 11556 11160 G1   ProxySearch: no PAC script detected via WPAD
    2012/08/15 06:37:32.534 11556 11160 G1   ProxySearch: no PAC script detected via WPAD
    2012/08/15 06:37:33.829  2860  8048 S0!! S1037 NC.connectTcp(): connect timedOut to: master7.teamviewer.com
    2012/08/15 06:37:33.829  2860  8048 S0!! S1037 NC.Connect.RetryTcp, Err=0
    2012/08/15 06:37:39.832  2860  8048 S0!! S1037 NC.connectTcp(): connect timedOut to: master7.teamviewer.com
    2012/08/15 06:37:39.832  2860  8048 S0!! CT1043 CT.ConnectFailed: 1
    2012/08/15 06:37:39.832  2860  8048 S0   CT1043 CT.Disconnect
    2012/08/15 06:37:39.833  2860  8048 S0!!!Connect to Master master7.teamviewer.com / 87.230.74.43 failed!
    2012/08/15 06:37:39.833  2860  8048 S0!! MC.Connect.Failed
    2012/08/15 06:37:39.833  2860  8048 S0!! MC.L addonchannels=0&client=TV&commercial=1&f=Login&gw=1&gwlevel=431&hideonlinestatus=0&httpin=192.168.10.19,192.168.56.1:80&httpout=1&keepalive=1&language=en&licensetype=10000&mids=3&midscn=E06A67EF2AD50E2523A69F7997088E49&midsdn=7E27E37A3A7BDA3A5D17C9DBBDBCC454&midserr=&midsidb=0&midsmac1=5C260A4D0E39&midsmac2=A088B4060FB4&midsmac3=90004EEEBB6B&midsmguid=eef763eac86840bfb5a7dac522b3ed18&midsms=3B6105B0DE731B45D40FC699840A061F&midsoc1=3173&midsoc2=3301&midsoc3=1151&midsut=2&midsuuid=4c4c454400573310804db2c04f345131&noofactivekeepalive=0&os=Win7&port443in=192.168.10.19,192.168.56.1:443&port443out=1&runtime=0&supportedfeatures=15325&tcpin=192.168.10.19,192.168.56.1:5938&tcpout=1&v=7.0.13989 - 10
    2012/08/15 06:37:40.337  2860  8048 S0   Resource-Language:en
    2012/08/15 06:37:46.339  2860  8048 S0!! S1038 NC.connectTcp(): connect timedOut to: master10.teamviewer.com
    2012/08/15 06:37:46.339  2860  8048 S0!! S1038 NC.Connect.RetryTcp, Err=0
    2012/08/15 06:37:52.341  2860  8048 S0!! S1038 NC.connectTcp(): connect timedOut to: master10.teamviewer.com
    2012/08/15 06:37:52.341  2860  8048 S0!! CT1044 CT.ConnectFailed: 1
    2012/08/15 06:37:52.341  2860  8048 S0   CT1044 CT.Disconnect
    2012/08/15 06:37:52.342  2860  8048 S0!!!Connect to Master master10.teamviewer.com / 87.230.74.44 failed!
    2012/08/15 06:37:52.342  2860  8048 S0!! MC.Connect.Failed
    2012/08/15 06:37:52.342  2860  8048 S0!! MC.L addonchannels=0&client=TV&commercial=1&f=Login&gw=1&gwlevel=431&hideonlinestatus=0&httpin=192.168.10.19,192.168.56.1:80&httpout=1&keepalive=1&language=en&licensetype=10000&mids=3&midscn=E06A67EF2AD50E2523A69F7997088E49&midsdn=7E27E37A3A7BDA3A5D17C9DBBDBCC454&midserr=&midsidb=0&midsmac1=5C260A4D0E39&midsmac2=A088B4060FB4&midsmac3=90004EEEBB6B&midsmguid=eef763eac86840bfb5a7dac522b3ed18&midsms=3B6105B0DE731B45D40FC699840A061F&midsoc1=3173&midsoc2=3301&midsoc3=1151&midsut=2&midsuuid=4c4c454400573310804db2c04f345131&noofactivekeepalive=0&os=Win7&port443in=192.168.10.19,192.168.56.1:443&port443out=1&runtime=13&supportedfeatures=15325&tcpin=192.168.10.19,192.168.56.1:5938&tcpout=1&v=7.0.13989 - 10
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