This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Heuristics.Encrypted.PDF when dualscan is enabled

Hi,

when Antivirus Dualscan is enabled our users cant download password protectet and encrypted pdf-files. The files are blocked as "infected with Heuristics.Encrypted.PDF"

if only singlescan is configured all things are working.

is there any way to make an exception for such pfd-files?

Sample link: http://www.bundesaerztekammer.de/downloads/empfpruefaerzte.pdf

This thread was automatically locked due to age.

Parents

0 Scott_Klassen over 14 years ago

Thanks Copyright. [:)] Odd that it gives an AV message though.

__________________
ACE v8/SCA v9.3

...still have a v5 install disk in a box somewhere.

http://xkcd.com
http://www.tedgoff.com/mb
http://www.projectcartoon.com/cartoon/1
Cancel
Vote Up 0 Vote Down

Cancel
0 Potsdam over 14 years ago in reply to Scott_Klassen

Thanks for this info - and yes:

"Websecurity > Web Filtering > Advanced > Misc Settings > Block unscannable and encrypted files" is enabled

This explains the blockings but opens a new question:

Why is the encrypted pdf file not blocked if only singlescan is enabled??

Blocking encrypted/unscannable files is a must have. I think we need an exception or special handling for some filetypes such as pdf. Is this possible?

Version of ASG is 8.201 wit pattern 22807
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Potsdam over 14 years ago in reply to Scott_Klassen

Thanks for this info - and yes:

"Websecurity > Web Filtering > Advanced > Misc Settings > Block unscannable and encrypted files" is enabled

This explains the blockings but opens a new question:

Why is the encrypted pdf file not blocked if only singlescan is enabled??

Blocking encrypted/unscannable files is a must have. I think we need an exception or special handling for some filetypes such as pdf. Is this possible?

Version of ASG is 8.201 wit pattern 22807
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 FrancWest over 14 years ago in reply to Potsdam

Same here, it started happening after the upgrade to 8.2, before that we never had this problem.

Franc.
Cancel
Vote Up 0 Vote Down

Cancel