This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Authorization errors with GoToMeeting

FormerMember
FormerMember
Hi, (AWG4000)
I've been wrestling with gotomeeting, gotowebinar, etc, for a couple of weeks now. Although running GoToMeeting's connection wizard comes off as successful, when actually connecting to a meeting, it tries and tries and times out. I've found out by examining the wizard output that the software is getting our "407 Authorization required" page, but not displaying that to the user, of course.

I have:
1) Added all of the Citrix IP blocks and URL's as exceptions, eliminating ALL filtering going to those blocks (including Authentication)
2) used the Advanced tab to add the same blocks to the "Transparent mode skiplist."
3) Added a target services rule to allow any port to destination port 8200 
outbound.

I found that when you access the same GoToMeeting from our guest WiFi network, (which is filtered by the same Astaro using no authentication requirement) it goes through fine. So, I need some advice on how to get the internal network to not require authentication for GoToMeeting and behave the same as our unauthenticated guest network.
Thanks!


This thread was automatically locked due to age.
Parents
  • FormerMember
    0 FormerMember
    In the Citrix trace file, here are examples of the lines that show me the problem:

    CONNECT 216.115.208.201:443 HTTP/1.1\r\n
      Host: 216.115.208.201:443\r\n
      Content-Length: 0\r\n
      Proxy-Connection: keep-alive\r\n
      \r\n
    time:   23.500 / socket 16, read 1757 bytes
      HTTP/1.1 407 Proxy Authorization Required\r\n
      Proxy-Authenticate: Negotiate\r\n
      Proxy-Authenticate: NTLM\r\n

    **********and then***********
    Access is denied due to the following condition:Authentication Failed
    \n
Reply
  • FormerMember
    0 FormerMember
    In the Citrix trace file, here are examples of the lines that show me the problem:

    CONNECT 216.115.208.201:443 HTTP/1.1\r\n
      Host: 216.115.208.201:443\r\n
      Content-Length: 0\r\n
      Proxy-Connection: keep-alive\r\n
      \r\n
    time:   23.500 / socket 16, read 1757 bytes
      HTTP/1.1 407 Proxy Authorization Required\r\n
      Proxy-Authenticate: Negotiate\r\n
      Proxy-Authenticate: NTLM\r\n

    **********and then***********
    Access is denied due to the following condition:Authentication Failed
    \n
Children
No Data