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GotoMeeting not going through

gdellota
Hi,

ASG425
Ver. 7.505

When users want to attend a webinar through gotomeeting no error comes up but the site does not go through either. I've attached the Packet Filter logs. We are using AD SSO. Right now I created an extra profile that is using Transparent Mode and added the user's IP Address and the user was able to access gotomeeting. Is there a way for me to permit users to go to this site?

"2010:06:10-09:29:00 Proxy1 httpproxy[2713]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="User IP Address" user="username" statuscode="200" cached="0" profile="REF_uDmDEkaQog (All ACU Access)" filteraction="REF_saWtLxEWYv (Allow All)" size="4215" time="184948 ms" request="0x836aae0" url="www1.gotomeeting.com/" exceptions="" error="" category="197" reputation="neutral" categoryname="Web Meetings"


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  • 0
    size="4215" time="184948 ms"
    AD SSO

    You ddin't say if you were scanning HTTPS - are you?

    This might work if you create an exception for anti-virus, etc. for gotomeeting.

    If users only can access it when avoiding the Proxy, then, in a non-transparent mode (like AD-SSO), this is done in the browser settings.  If you don't want to use a GPO, you can use the new Proxy Auto Configuration file on the 'Advanced' tab.

    If the exception won't work, then you'll need: http://www.citrixonline.com/iprange

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0
    size="4215" time="184948 ms"
    AD SSO

    You ddin't say if you were scanning HTTPS - are you?

    This might work if you create an exception for anti-virus, etc. for gotomeeting.

    If users only can access it when avoiding the Proxy, then, in a non-transparent mode (like AD-SSO), this is done in the browser settings.  If you don't want to use a GPO, you can use the new Proxy Auto Configuration file on the 'Advanced' tab.

    If the exception won't work, then you'll need: http://www.citrixonline.com/iprange

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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