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How to identify reason for blocking

ciscoman
Hi,
looking into my Web Security log there are a couple of sites which are blocked and I don' t know the reason why.
The proxy is really simply configured with the option
Allow content that does not match the criteria below.(there are some exceptions). Anti Virus is active.


example:
2010:03:29-00:38:48 ASG httpproxy[4738]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="10.16.208.68" user="" statuscode="502" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2264" time="65057 ms" request="0xb0309178" url="example1.com" exceptions="" error="" category="9998" reputation="neutral" categoryname="Uncategorized"

2010:03:29-00:52:28 ASG httpproxy[4738]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="10.16.208.63" user="" statuscode="502" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2196" time="3 ms" request="0xa6036730" url="other-example2.com/.../Hardware"



Is there a best practice to identify the blocking reason? Is the are category list available? The Astaro Web Filtering Site Test is not an option, because the URL might be internal ones.

Thanks
Cheers,


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Parents
  • 0
    I agree that the Astaro gives an incorrect message to the end user.  If you have Astaro support, please submit a support ticket complaining about the incorrect message.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    I agree that the Astaro gives an incorrect message to the end user.  If you have Astaro support, please submit a support ticket compalining about the incorrect message.

    Cheers - Bob


    Will do
    Thanks,
    Cheers,
  • 0 in reply to ciscoman
    Will do
    Thanks,
    Cheers,


    I'm not allowed to open a ticket at Astaro. I should contact our Partner/Reseller and contact the User Bulletin Board.

    Great




    Thanks for your help, Bob.
    Cheers
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