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Failed to get Scanner Instance

apitire
Have an ASG 220 with Current firmware version of 7.501. Our HTTP profile includes dual a/v scanning. For the first time today, we get the error 'failed to get scanner instance'.  I saw this post in the beta forum and disabling and re-enabling the a/v did not work. I have disabled a/v scanning for now so that users can access the web, but that is a temporary workaround.

Do I need to restart the box (uptime is only 17d 20h 30m)? Any other ideas?


Sending this to support as well, but want to make any answer available to everyone.


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  • 0
    I did not scan all of the postd, but this is the error. If someone has already posted it, then so be it.

    Is there a solution...NOT A WORK AROUND.

    2009:11:30-15:36:10 IPA-XX-XX-XX-XX httpproxy[4014]: [ (nil)] avira_get_instance (avirascanner.c:175) Avira create instance failed (return code 3) 
    2009:11:30-15:36:10 IPA-XX-XX-XX-XX httpproxy[4014]: [ (nil)] avira_get_instance (avirascanner.c:276) Error while releasing instance: One of supplied parameters was invalid 
    2009:11:30-15:36:10 IPA-XX-XX-XX-XX httpproxy[4014]: [ 0x808ac90] avira_scan (avirascanner.c:324) failed to get scanner instance
  • 0 in reply to Jim Tagert
    Ok, read Jack's post on 11179. 

    Am doing a manual update...is 11179 ready?
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