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Failed to get Scanner Instance

apitire
Have an ASG 220 with Current firmware version of 7.501. Our HTTP profile includes dual a/v scanning. For the first time today, we get the error 'failed to get scanner instance'.  I saw this post in the beta forum and disabling and re-enabling the a/v did not work. I have disabled a/v scanning for now so that users can access the web, but that is a temporary workaround.

Do I need to restart the box (uptime is only 17d 20h 30m)? Any other ideas?


Sending this to support as well, but want to make any answer available to everyone.


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  • 0
    Your incoming emails are failing!  Be sure to turn off AV on SMTP.  The messages aren't quarantined (Even if you enable the option to quarantine unscanable content) .  They simply fail and the sending server has to retry.
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  • 0
    Your incoming emails are failing!  Be sure to turn off AV on SMTP.  The messages aren't quarantined (Even if you enable the option to quarantine unscanable content) .  They simply fail and the sending server has to retry.
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