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Failed to get Scanner Instance

apitire
Have an ASG 220 with Current firmware version of 7.501. Our HTTP profile includes dual a/v scanning. For the first time today, we get the error 'failed to get scanner instance'.  I saw this post in the beta forum and disabling and re-enabling the a/v did not work. I have disabled a/v scanning for now so that users can access the web, but that is a temporary workaround.

Do I need to restart the box (uptime is only 17d 20h 30m)? Any other ideas?


Sending this to support as well, but want to make any answer available to everyone.


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  • 0
    Same issue here, I disabled AV on Web Security which seems to be working OK.  Email doesn't seem to be affected, at least, nothing is backing up in the spooler anyway.
  • 0 in reply to skumpe
    Yes, we are aware if this and a new pattern update should address this very soon.  As has been mentioned, disabling AntiVirus scanning temporarily is the fastest workaround until the new pattern is released and propagated.

    Sorry for the inconvenience

    Jack
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  • 0 in reply to skumpe
    Yes, we are aware if this and a new pattern update should address this very soon.  As has been mentioned, disabling AntiVirus scanning temporarily is the fastest workaround until the new pattern is released and propagated.

    Sorry for the inconvenience

    Jack
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