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Failed to get Scanner Instance

Have an ASG 220 with Current firmware version of 7.501. Our HTTP profile includes dual a/v scanning. For the first time today, we get the error 'failed to get scanner instance'.  I saw this post in the beta forum and disabling and re-enabling the a/v did not work. I have disabled a/v scanning for now so that users can access the web, but that is a temporary workaround.

Do I need to restart the box (uptime is only 17d 20h 30m)? Any other ideas?


Sending this to support as well, but want to make any answer available to everyone.


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  • For what it's worth, same problem here.  Appears that avira was updated today at 4:35 p.m. EST:

    2009:11:30-16:35:54 s***e auisys[24278]: Installing up2date package file '/var/up2date//avira/u2d-avira-7.1429-1430.patch.tgz.gpg'

    Mine died around that time.
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  • For what it's worth, same problem here.  Appears that avira was updated today at 4:35 p.m. EST:

    2009:11:30-16:35:54 s***e auisys[24278]: Installing up2date package file '/var/up2date//avira/u2d-avira-7.1429-1430.patch.tgz.gpg'

    Mine died around that time.
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