Look in the 'Content Filter (HTTP)' log to see the FQDN of the chat server(s), then add that to 'Always block'. For Google chat, it's something like b.google.com.
Cheers - Bob
Sophos UTM Community Moderator Sophos Certified Architect - UTM Sophos Certified Engineer - XG Gold Solution Partner since 2005
Yeah for google chat b.mail.google.com is the url to block but i noted that this only works on IE browser, mind u the users will still be able to access google chat under other browser, i.e like mozilla