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7.50X blocking web traffic in error

We have upgraded to 7.5 and then to 7.501 on our ASG firewall.  We are not using profiles and are using a Standard proxy.  

Since moving to the 7.50X firmware, users on a 10.10.x.x subnet are not able to view certain sites such as yahoo.com or google.com.  They will just receive a timeout notice.

You can do a nslookup fine for both sites.  Other sites respond normally.  I have tried to put these sites in the exceptions but no change.

The Proxy logs show the site being accessed as normal with no errors but the user's browser just hangs.  This is happening to everyone on that subnet.

I switch back to our backup Astaro on 7.404 and all works fine with the exact same configuration.

We have a ticket open with support.


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Parents
  • Could you post a few lines from the 'Content Filter (HTTP)' log showing what happens?

    Also, check if there's anything "incriminating" in the Intrusion Protection log at the same time.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Could you post a few lines from the 'Content Filter (HTTP)' log showing what happens?

    Also, check if there's anything "incriminating" in the Intrusion Protection log at the same time.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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