Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 7 replies
  • Subscribers 1 subscriber
  • Views 1028 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

No AV Database - Proxy Server stops working!

StlScott
ASL Version 7.305

All of a sudden, 2 days ago, the ASL started producing this message when users would go to ANY website (I'm using the www.astaro.org website as an example):



An error occured while handling the request 
 
While trying to retrieve the URL: http://www.astaro.org/
Error message: No AV Database 
Your cache administrator is: support@LocalDomain.com 
 
I had not applied any updates at this time (except what the firewall updates itself).  So after this, I forced it to apply ALL of the latest updates and now it's at version 7.305 but still has the same problem (the updates didn't fix it).  User workstations are configured to use Proxy Server settings pointing at port 8080 for all Internet.  If I turn off Antivirus under the HTTP Proxy configuration, users can once again use the internet.  However, no antivirus protection is in place now and downloads are no longer scanned.  How do I fix this?

Thanks


This thread was automatically locked due to age.
Parents
  • 0
    Hi,

    I know this behavior and had it sometimes in the past.

    I switched to the virus scanning to 'Single Scan' and it worked again.
    After some time I returned to 'Dual Scan' and it was OK.
  • 0 in reply to wk_03
    Hi,

    I know this behavior and had it sometimes in the past.

    I switched to the virus scanning to 'Single Scan' and it worked again.
    After some time I returned to 'Dual Scan' and it was OK.


    This was our experience as well with some test units; just set it to single scan, or no scan for a bit, then set it back.  The problem is the proxy av pattern directory and / or defs are missing.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Reply
  • 0 in reply to wk_03
    Hi,

    I know this behavior and had it sometimes in the past.

    I switched to the virus scanning to 'Single Scan' and it worked again.
    After some time I returned to 'Dual Scan' and it was OK.


    This was our experience as well with some test units; just set it to single scan, or no scan for a bit, then set it back.  The problem is the proxy av pattern directory and / or defs are missing.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Children
No Data