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categorization error

smoke455
I turned on the Content Filter for my HTTP proxy and only checked the Nudity category. All worked fine for about 5 hours and then it started blocking all websites with "categorization error". I had to uncheck all categories and reboot before it would stop blocking all sites.
Now, even with all the categories unchecked it still blocks several sites with 'categorization error' during the day. Hitting the refresh button on the browser several times makes the error go away, but this is not really an option in the middle of an online transaction.
Anyone else seen this?
I asked Astaro for help on this 2 weeks ago and no help.


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Parents
  • 0
    That error means that astaro could not contact the database on the internet in a timely fashion, meaning it doesnt then know what category the site is.

    Are you suffering high CPU use?  Or possibly maxed out connection?
  • 0 in reply to Simon Shaw
    I'm not sure how many connections it is supposed to handle, but the reports don't show it being that high.

    Category Avg/Max
    CPU:  6.44/24.58
    Memory: 56.36/67.67
    Swap: 1.62/4.71
    root: 17.49/20.99
    log: 2.34/5.34
    storage: 4.22/4.34

    Average Connections 2.14 k
    Maximum Connections 3.17 k
  • 0 in reply to smoke455
    I've had another customer report the same issue, there is a support case started with Astaro.. if you have maintenance, I'd do the same.  My theory is that there may be a network slowdown or server issue in the region you are located (Astaro selects one of the many Surf Protection category servers based on ping time, with the idea of spreading out the load and having your ASG contact the closest unit) ...

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    I paid for platinum support - so far that has gotten me nothing but unreturned phone calls. I'll call again...
  • 0 in reply to smoke455
    Are you in the US?  If you are truly getting unreturned phone calls, I'd be surprised (not doubting you, just has not been our experience here).  I'd contact you reseller and complain if you are getting snubbed somehow by support, I've always found them to be quite responsive.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Reply
  • 0 in reply to smoke455
    Are you in the US?  If you are truly getting unreturned phone calls, I'd be surprised (not doubting you, just has not been our experience here).  I'd contact you reseller and complain if you are getting snubbed somehow by support, I've always found them to be quite responsive.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Children
  • 0 in reply to BrucekConvergent
    yes, in the US. 4 calls in 2 weeks. They logged into the box once and said they couldn't see a problem. That was it.
    The reseller said they would get someone to call me back, but I haven't heard back from them since Monday.
    This whole experience has been very disappointing.