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Issue with Web AV

Content filter does not work, displays 
Content could not be loaded

An error was detected while loading the requested URL.The text below may offer some more information to the cause of the failure. Please try again later and, if the problem persists, contact your network administrator.
An error was encountered while scanning the content. Please try again later. If the problem persists please contact your system administrator. 

On checking the content filter logs, conncetion errors are identified. The AV data is Jan 1st 1970

r[2348]: Profile profile_2 starting for: protocol:'http', user:'', facility:'request', src_address:'192.168.1.50' RESULT:'200', REASON:'', LAST SCANNER:'/usr/lib/libcofs.so'
2005:05:07-10:26:50 (none) contentfilter[2349]: Profile profile_3 starting for: protocol:'http', user:'', facility:'response', src_address:'192.168.1.50' RESULT:'500', REASON:'TcpSocket.cpp:119:connect:TCP Connect failed to 127.0.0.1:9001 (127.0.0.1) Error code: 111 System state: Connection refused', LAST SCANNER:'/usr/lib/libkav.so'
2005:05:07-10:26:51 (none) contentfilter[2350]: Profile profile_4 starting for: protocol:'http', user:'', facility:'request', src_address:'192.168.1.62' RESULT:'200', REASON:'', LAST SCANNER:'/usr/lib/libcofs.so'
2005:05:07-10:26:54 (none) contentfilter[2355]: Profile profile_5 starting for: protocol:'http', user:'', facility:'response', src_address:'192.168.1.62' RESULT:'500', REASON:'TcpSocket.cpp:119:connect:TCP Connect failed to 127.0.0.1:9001 (127.0.0.1) Error code: 111 System state: Connection refused', LAST SCANNER:'/usr/lib/libkav.so'
2005:05:07-10:27:01 (none) contentfilter[2482]: Profile profile_4 starting for: protocol:'http', user:'', facility:'request', src_address:'192.168.1.62' RESULT:'200', REASON:'', LAST SCANNER:'/usr/lib/libcofs.so'
2005:05:07-10:27:03 (none) contentfilter[2483]: Profile profile_5 starting for: protocol:'http', user:'', facility:'response', src_address:'192.168.1.62' RESULT:'500', REASON:'TcpSocket.cpp:119:connect:TCP Connect failed to 127.0.0.1:9001 (127.0.0.1) Error code: 111 System state: Connection refused', LAST SCANNER:'/usr/lib/libkav.so'
2005:05:07-10:27:12 (none) contentfilter[2484]: Profile profile_4 starting for: protocol:'http', user:'', facility:'request', src_address:'192.168.1.62' RESULT:'200', REASON:'', LAST SCANNER:'/usr/lib/libcofs.so'
2005:05:07-10:27:20 (none) contentfilter[2485]: Profile profile_5 starting for: protocol:'http', user:'', facility:'response', src_address:'192.168.1.62' RESULT:'500', REASON:'basic_ios::clear(iostate) caused exception', LAST SCANNER:'/usr/lib/libkav.so'
2005:05:07-10:27:21 (none) contentfilter[2487]: Profile profile_2 starting for: protocol:'http', user:'', facility:'request', src_address:'192.168.1.50' RESULT:'200', REASON:'', LAST SCANNER:'/usr/lib/libcofs.so'
2005:05:07-10:27:25 (none) contentfilter[2488]: Profile profile_3 starting for: protocol:'http', user:'', facility:'response', src_address:'192.168.1.50' RESULT:'500', REASON:'TcpSocket.cpp:119:connect:TCP Connect failed to 127.0.0.1:9001 (127.0.0.1) Error code: 111 System state: Connection refused', LAST SCANNER:'/usr/lib/libkav.so'
2005:05:07-10:27:26 (none) contentfilter[2489]: Profile profile_2 starting for: protocol:'http', user:'', facility:'request', src_address:'192.168.1.50' RESULT:'200', REASON:'', LAST SCANNER:'/usr/lib/libcofs.so'
2005:05:07-10:27:27 (none) contentfilter[2490]: Profile profile_3 starting for: protocol:'http', user:'', facility:'response', src_address:'192.168.1.50' RESULT:'500', REASON:'TcpSocket.cpp:119:connect:TCP Connect failed to 127.0.0.1:9001 (127.0.0.1) Error code: 111 System state: Connection refused', LAST SCANNER:'/usr/lib/libkav.so'
2005:05:07-10:27:31 (none) contentfilter: kav scan failed :tcp_connect: failed to connect

On running an update on AV the update fails.


000 Pattern Up2Date: Started Pattern Up2Date
001 Checking following Pattern Types:
002 Virus Protection Pattern
004 216.167.31.83
005 Checking Authentication Servers ...
006 1 Authentication Server: 216.167.31.83
007 2 Authentication Server: 212.126.210.201
008 Authenticating for Virus Protection Pattern ... 0k
009 Checking Up2Date Servers ...
010 1 Up2Date Server: 216.167.31.83
011 2 Up2Date Server: 212.126.210.201
012 Checking new Pattern for Virus Protection Pattern
013 Downloaded: unp019.avc
014 Downloaded: troj002.avc
015 Downloaded: unp011.avc
016 Downloaded: troj004.avc
017 Downloaded: unp006.avc
018 Downloaded: unp016.avc
019 Downloaded: avcmhk4.dll
020 Downloaded: virus008.avc
021 Downloaded: troj009.avc
022 Downloaded: krnunp.avc
023 Downloaded: troj014.avc
024 Downloaded: virus009.avc
025 Downloaded: unp008.avc
026 Downloaded: gen003.avc
027 Downloaded: unp007.avc
028 Downloaded: engine.cfg
029 Downloaded: unp000.avc
030 Downloaded: troj013.avc
031 Downloaded: unp009.avc
032 Downloaded: troj023.avc
033 Downloaded: gen004.avc
034 Downloaded: troj026.avc
035 Downloaded: krnjava.avc
036 Downloaded: mail.avc
037 Downloaded: troj001.avc
038 Downloaded: unp021.avc
039 Downloaded: krndos.avc
040 Downloaded: unp022.avc
041 Downloaded: unp013.avc
042 Downloaded: virus020.avc
043 Downloaded: malw004.avc
044 Downloaded: unp018.avc
045 Downloaded: troj020.avc
046 Downloaded: virus017.avc
047 Downloaded: troj005.avc
048 Downloaded: krnengn.avc
049 Downloaded: troj008.avc
050 Downloaded: troj021.avc
051 Downloaded: virus016.avc
052 Downloaded: troj018.avc
053 Downloaded: virus002.avc
054 Downloaded: avp.set
055 Downloaded: virus004.avc
056 Downloaded: troj022.avc
057 Downloaded: worm999.avc
058 Downloaded: virus011.avc
059 Downloaded: virus015.avc
060 Downloaded: virus006.avc
061 Downloaded: virus018.avc
062 Downloaded: troj019.avc
063 Downloaded: worm003.avc
064 Downloaded: troj012.avc
065 Downloaded: engine.dt
066 Downloaded: kernel.avc
067 Downloaded: smart.avc
068 Downloaded: virus005.avc
069 Downloaded: virus013.avc
070 Downloaded: virus007.avc
071 Downloaded: unp003.avc
072 Downloaded: ca.avc
073 Downloaded: virus014.avc
074 Downloaded: daily.avc
075 Downloaded: virus012.avc
076 Downloaded: unp002.avc
077 Downloaded: worm001.avc
078 Downloaded: troj010.avc
079 Downloaded: daily-ex.avc
080 Downloaded: avp.vnd
081 Downloaded: troj007.avc
082 Downloaded: gen999.avc
083 Downloaded: troj017.avc
084 Downloaded: malw003.avc
085 Downloaded: ocr.avc
086 Downloaded: worm004.avc
087 Downloaded: unp001.avc
088 Downloaded: malw002.avc
089 Downloaded: krnexe32.avc
090 Downloaded: gen002.avc
091 Downloaded: unp017.avc
092 Downloaded: unp015.avc
093 Downloaded: virus003.avc
094 Downloaded: unp023.avc
095 Downloaded: daily.txt
096 Downloaded: troj016.avc
097 Downloaded: krnexe.avc
098 Downloaded: unp020.avc
099 Downloaded: virus010.avc
100 Downloaded: fa.avc
101 Downloaded: troj024.avc
102 Downloaded: gen001.avc
103 Downloaded: worm005.avc
104 Downloaded: troj015.avc
105 Downloaded: troj011.avc
106 Downloaded: malw001.avc
107 Downloaded: troj003.avc
108 Downloaded: unp005.avc
109 Downloaded: unp010.avc
110 Downloaded: unp004.avc
111 Downloaded: virus019.avc
112 Downloaded: virus001.avc
113 Downloaded: unp012.avc
114 Downloaded: troj025.avc
115 Downloaded: eicar.avc
116 Downloaded: troj006.avc
117 Downloaded: daily-x.avc
118 Downloaded: krnmacro.avc
119 Downloaded: avp.klb
120 Downloaded: worm002.avc
121 Downloaded: unp014.avc
122 Created pattern backup
123 Installing unp019.avc..........Sum bd54ae692a05368c621a89dfbaa6b7fe Ok
124 Installing troj002.avc.........Sum a1623f96cdae2560e2cd9b0fe45d3e0f Ok
125 Installing unp011.avc..........Sum 8ec19f1301baa7c7a7652d1c05dacbd7 Ok
126 Installing troj004.avc.........Sum da24fb12bea8995fe6e0b782fcb1dec1 Ok
127 Installing unp006.avc..........Sum 85e230e544aec5cf9bf2ed0cb4aef6c2 Ok
128 Installing unp016.avc..........Sum e2de0f08827d067d683872c21bb33648 Ok
129 Installing virus008.avc........Sum 70b042e3a4dd619cde585eca280bc549 Ok
130 Installing avcmhk4.dll.........Sum 2a0e65038c29e523fe2d03e3b97fd4eb Ok
131 Installing virus009.avc........Sum e8130994bed8d035cbfbdf8f21724c04 Ok
132 Installing troj014.avc.........Sum 2331eb72f5d5d4718dfbb20bd7012fc3 Ok
133 Installing troj009.avc.........Sum 08c507673a5fc0d6be074b76b8dcb841 Ok
134 Installing krnunp.avc..........Sum f405dbd6e2b7e5c4f94fc248807188c2 Ok
135 Installing unp008.avc..........Sum 5021183efda1785e322752edcdc1e2f8 Ok
136 Installing gen003.avc..........Sum 048e6e198766f3e2ea0a186dc618dc87 Ok
137 Installing unp007.avc..........Sum 206076b35274cbe7ac21ecbb9598ec86 Ok
138 Installing engine.cfg..........Sum c072eac95204e66ca927392941c45d09 Ok
139 Installing unp000.avc..........Sum d730480e0a94c79a7cfb6d8aced2f58e Ok
140 Installing troj013.avc.........Sum 5ee2949a71f4a35b07489b5af49cb049 Ok
141 Installing troj023.avc.........Sum d0b8cfadf1bea5ee09399422cb4e1cbf Ok
142 Installing unp009.avc..........Sum 06dd0c4d0223af8ff7c7810eb7ba1076 Ok
143 Installing gen004.avc..........Sum 612c6f559835124cb1821600b0a4b675 Ok
144 Installing troj026.avc.........Sum 2bda51fc62ac70def14d7b65ece307f3 Ok
145 Installing krnjava.avc.........Sum cf24bc825517e551024cdb1e2c72cdac Ok
146 Installing mail.avc............Sum 5cb145f94f92aa9e2bd84072d4f5bdbc Ok
147 Installing unp021.avc..........Sum 509c2e0c0d3b94b3931b418648a8a1f6 Ok
148 Installing troj001.avc.........Sum 0c17bd63e3ba41aff637623409b34e77 Ok
149 Installing unp022.avc..........Sum d5adb4badba4b32496dade803db29ef0 Ok
150 Installing krndos.avc..........Sum 6026719a3080faf0bb74d00b59395797 Ok
151 Installing unp013.avc..........Sum a9338f17765447e03a330e9cc211313c Ok
152 Installing virus020.avc........Sum 4f608a4738a075b68564c4268d36d8e5 Ok
153 Installing malw004.avc.........Sum c85bdb2e404f79729c3998ec81de8ed0 Ok
154 Installing unp018.avc..........Sum a70f37f5086cec7e70a23cf2464453e8 Ok
155 Installing troj020.avc.........Sum 9245712f2f96fc0f15b11ab5e4dec5a1 Ok
156 Installing troj005.avc.........Sum 79faf77190f9a9756019646a1b759df1 Ok
157 Installing virus017.avc........Sum cc9fb005fcd30a77c6dfef44cde29a8a Ok
158 Installing krnengn.avc.........Sum 67d58d8301eb5a584ed2fd4e2cb5644c Ok
159 Installing troj008.avc.........Sum 575b41b6a1bc533fa26159914a512bd7 Ok
160 Installing troj021.avc.........Sum 9cbd268c1126f8e039171f77da1bb748 Ok
161 Installing virus016.avc........Sum 9b8a7940dd2ded4f8dd33fbfa8f78706 Ok
162 Installing troj018.avc.........Sum 79bf2333c84636d0956184769d2156c4 Ok
163 Installing avp.set.............Sum 077fcce6ac3441194a075f1b511cbd43 Ok
164 Installing virus002.avc........Sum 3acf41f5cf41aa030e1223b67d4d963b Ok
165 Installing virus004.avc........Sum bb0b2df3acb1878fed704f99f7e2f022 Ok
166 Installing troj022.avc.........Sum 7b2c4b66d166bdc649da3ad48c638192 Ok
167 Installing worm999.avc.........Sum 00ba0ccc91a306c7ee9528b05346906b Ok
168 Installing virus011.avc........Sum fb1631a7fa9799c4755f6a40629a128e Ok
169 Installing virus015.avc........Sum 7f7e3438c4214e3954e07cd28760605a Ok
170 Installing virus006.avc........Sum 2a01b78c13aa0e59e0d98c2be7d42db7 Ok
171 Installing virus018.avc........Sum 968507106f8118a7caf7c302ecca1cf6 Ok
172 Installing troj019.avc.........Sum c8816f0497397e0e3da873ca63e5a19c Ok
173 Installing worm003.avc.........Sum 52cd74c6efb852aa8bc2b344c0dad824 Ok
174 Installing troj012.avc.........Sum bee33bcd16c9d5bd05649adc5bb5da73 Ok
175 Installing kernel.avc..........Sum 45c9d477ae0b787d3de1ca9e9a6ac3b7 Ok
176 Installing engine.dt...........Sum c072eac95204e66ca927392941c45d09 Ok
177 Installing smart.avc...........Sum b5e77fbf2abf63eb012a277f74018e14 Ok
178 Installing virus005.avc........Sum 3c0711411a5d153a37e60227a712d410 Ok
179 Installing virus013.avc........Sum 993e65fa4456b2f1d7a1475d5f2ccb9b Ok
180 Installing virus007.avc........Sum 81cf7d9a13d4adae3fac1579b2768574 Ok
181 Installing ca.avc..............Sum 82d69c3485e5923206a6a46ce236db84 Ok
182 Installing unp003.avc..........Sum 44d5d080138273c709551b0e6709653c Ok
183 Installing virus014.avc........Sum 6ce05682cc1269a052389a888b0d0fb1 Ok
184 Installing daily.avc...........Sum 058eb26a10f3a80f46e0f7d27811c7e3 Ok
185 Installing virus012.avc........Sum 61b8a203a0be02a859a0c3cb3e2434bf Ok
186 Installing unp002.avc..........Sum 3e4c0bbeebc3eabd0608cc8df98ad7fb Ok
187 Installing worm001.avc.........Sum 21e57471c1b120ef0a9f50eb514f800d Ok
188 Installing troj010.avc.........Sum 75926e8bb2034f2a53e153292166b5b2 Ok
189 Installing daily-ex.avc........Sum 40dd9ea43455772cdcb546ab0949a173 Ok
190 Installing troj017.avc.........Sum f239b9d11907df52c74fc72a38656bdb Ok
191 Installing troj007.avc.........Sum 16842f306f5d6984b7518708811d7d00 Ok
192 Installing malw003.avc.........Sum 47b8735fc694fcd7e94d476d47c5d99c Ok
193 Installing gen999.avc..........Sum 5cb71de11fd7a59444d0b760ecd309ad Ok
194 Installing avp.vnd.............Sum 10b2d2654d4ca1c6b10a6a21f25dee84 Ok
195 Installing ocr.avc.............Sum a91e373059ef2ec1e501ec30efd138ff Ok
196 Installing worm004.avc.........Sum ace648f36756ee792a10f65d7a146fac Ok
197 Installing unp001.avc..........Sum 1dbf691d02fc5c5551ba8d07efa90f27 Ok
198 Installing malw002.avc.........Sum 870c5876cf519f13b7c336e3a86497f9 Ok
199 Installing krnexe32.avc........Sum cd0d715c8ff0d8ced772d0ab3d3fe885 Ok
200 Installing gen002.avc..........Sum 1bc90184847cb602256a55fbdcf52661 Ok
201 Installing unp015.avc..........Sum e0b076dec94e9d266da41cda3b2d63e7 Ok
202 Installing unp017.avc..........Sum 263acb5bbf373d081b6f8dc86cbaa13a Ok
203 Installing unp023.avc..........Sum 540b8f0ba8cda56f502f2a384c694c10 Ok
204 Installing virus003.avc........Sum d2f62588f561762a8728ec534b83a30f Ok
205 Installing troj016.avc.........Sum 9bae19a4d4da1991e5adad6442adb0f3 Ok
206 Installing daily.txt...........Sum 80194e349d950f2cae22e2354c4af8f2 Ok
207 Installing krnexe.avc..........Sum 71f104101969c9999c46eda08bad28d7 Ok
208 Installing unp020.avc..........Sum 23a2baa58f022c3513943f5fa3492cfb Ok
209 Installing virus010.avc........Sum dd8b6d98e52a85ad781ad2f4ad13c0f8 Ok
210 Installing troj024.avc.........Sum f1157264079cd2b7a12158311560ec1b Ok
211 Installing fa.avc..............Sum 715ee9558c434d6944893f1dbbfc4176 Ok
212 Installing gen001.avc..........Sum 8c01a418493f3b31b3a645cce44ef8cf Ok
213 Installing worm005.avc.........Sum 9cb507caa8bbd4cc9355a1f75a9c3fe0 Ok
214 Installing troj015.avc.........Sum bd5f768e82bd1c847f0237312013b12b Ok
215 Installing troj011.avc.........Sum 156637a5cef525664a74871deecf3dde Ok
216 Installing malw001.avc.........Sum f3fcfc8666def0e02866f053dc84f090 Ok
217 Installing troj003.avc.........Sum 6e68b54d03845930c6633578b0c9572f Ok
218 Installing unp005.avc..........Sum 64c174cc59abffbe0cf8cc707947dd90 Ok
219 Installing unp004.avc..........Sum 8cd2d61341320dba7113cd518800b69b Ok
220 Installing unp010.avc..........Sum f563e12bcc63abf1d8fa955bb41edd0c Ok
221 Installing virus019.avc........Sum 06d4efb94b5e855398bca82cffa1061d Ok
222 Installing virus001.avc........Sum c9dfb7816bbd599407cc742c9a860219 Ok
223 Installing troj025.avc.........Sum 546909e12d60ab8a7a6fde8f45122692 Ok
224 Installing unp012.avc..........Sum 5ede42fb2d9c8a513397e1e5811b1aa9 Ok
225 Installing eicar.avc...........Sum 1773399b0fa25761d6a0c13783adb089 Ok
226 Installing troj006.avc.........Sum 2a8eb9065f91d3faf3091e3889dccb55 Ok
227 Installing daily-x.avc.........Sum 20417040c94a5f4851a1b019cf6d0e49 Ok
228 Installing krnmacro.avc........Sum 37c1d6755f75b1d6d2a08e0744754efd Ok
229 Installing avp.klb.............Sum 480e12e0f3bba5870fd3b12245171e38 Ok
230 Installing unp014.avc..........Sum df1cb1ae73c611ce431cb44d3507f309 Ok
231 Installing worm002.avc.........Sum ee95d946ccb974e5f3ddacf7e6e2489d Ok
232 Checking Virus Scanner...
233 :: Reloading Virus Pattern
234 Virus Pattern Up2Date failed: Reload of Virus Scanner Pattern failed
235 Rollback pattern base
236 :: Stopping Virus Scanner..done
237 :: Starting Virus Scanner..done
238 :: Restarting Virus Scanner
239 Pattern Up2Date: Restarted Virus Scanner with backuped pattern
running on ASL 5.202


This thread was automatically locked due to age.
Parents
  • I had the same problem and Astaro support told me that it was a problem with the AV database that was corrupt. Here is the procedure they gave me in order to fix the problem (to be done on the console) :

    "something with your virus pattern database is corrupt.

    To delete the whole pattern base you have to delete:

    rm -f /etc/up2date/pattern/avp/lib1/*
    rm -f /etc/up2date/pattern/avp/lib2/*
    rm -f /var/chroot-kav/var/db/kav/5.0/kav4mailservers/bases/*
    rm -f /var/chroot-kav/tmp/*

    Then restart Antivirus with:

    /var/mdw/scripts/kavd restart

    Care for a link in /etc/up2date/pattern/avp called active -> lib1
    (should be there, just check this)

    Finally download the patterns again twice with webadmin and you should
    be ready to go again (or do pattern_aus and then a pattern_install on
    the command-line)."
Reply
  • I had the same problem and Astaro support told me that it was a problem with the AV database that was corrupt. Here is the procedure they gave me in order to fix the problem (to be done on the console) :

    "something with your virus pattern database is corrupt.

    To delete the whole pattern base you have to delete:

    rm -f /etc/up2date/pattern/avp/lib1/*
    rm -f /etc/up2date/pattern/avp/lib2/*
    rm -f /var/chroot-kav/var/db/kav/5.0/kav4mailservers/bases/*
    rm -f /var/chroot-kav/tmp/*

    Then restart Antivirus with:

    /var/mdw/scripts/kavd restart

    Care for a link in /etc/up2date/pattern/avp called active -> lib1
    (should be there, just check this)

    Finally download the patterns again twice with webadmin and you should
    be ready to go again (or do pattern_aus and then a pattern_install on
    the command-line)."
Children
  • Problem seems to be back right now.
    Having 3 firewalls getting "back to the 70s".
    Reinstalled one of the systems, worked for 4 hours, then again corrupted pattern.

    Problem is when there is trouble with AV pattern, is seems to go further to the HTTP proxy.
    Users getting broken links, firewall errors or are just unable to surf.

    Could Astaro please check their pattern databases ?!?

    Edit: 
    Forgot to say: Systems were affected from 5.200 up to 5.203