Web filtering stop working

Question

Hello! 
 
 Two days ago during the day, the modules were lost and since then no filtering or categorization works. Settings have not changed. 
 Stopping the machine / disconnecting the power did not help with the solution. 
 Current software version...: 9.713019 
 
 2023:01:13-00:14:41 fw httpproxy[3215]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="load_scanners" file="scanner.c" line="1054" message="failed to load scanner aptpscanner.so: &lt;DEFAULT&gt;/aptpscanner.so: cannot open shared object file: No such file or directory" 
 2023:01:13-00:14:41 fw httpproxy[3215]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="load_scanners" file="scanner.c" line="1054" message="failed to load scanner early_scr_scanner.so: &lt;DEFAULT&gt;/early_scr_scanner.so: cannot open shared object file: No such file or directory" 
 2023:01:13-00:14:41 fw httpproxy[3215]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="load_scanners" file="scanner.c" line="1054" message="failed to load scanner early_uri_scanner.so: &lt;DEFAULT&gt;/early_uri_scanner.so: cannot open shared object file: No such file or directory" 
 2023:01:13-00:14:41 fw httpproxy[3215]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="load_scanners" file="scanner.c" line="1054" message="failed to load scanner pcrescanner.so: &lt;DEFAULT&gt;/pcrescanner.so: cannot open shared object file: No such file or directory" 
 2023:01:13-00:14:41 fw httpproxy[3215]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="load_scanners" file="scanner.c" line="1054" message="failed to load scanner regexscanner.so: &lt;DEFAULT&gt;/regexscanner.so: cannot open shared object file: No such file or directory" 
 2023:01:13-00:14:41 fw httpproxy[3215]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="load_scanners" file="scanner.c" line="1054" message="failed to load scanner fileextensionscanner.so: &lt;DEFAULT&gt;/fileextensionscanner.so: cannot open shared object file: No such file or directory" 
 2023:01:13-00:14:41 fw httpproxy[3215]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="load_scanners" file="scanner.c" line="1054" message="failed to load scanner geoipscanner.so: &lt;DEFAULT&gt;/geoipscanner.so: cannot open shared object file: No such file or directory" 
 2023:01:13-00:14:41 fw httpproxy[3215]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="load_scanners" file="scanner.c" line="1054" message="failed to load scanner scr_scanner.so: &lt;DEFAULT&gt;/scr_scanner.so: cannot open shared object file: No such file or directory" 
 2023:01:13-00:14:41 fw httpproxy[3215]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="load_scanners" file="scanner.c" line="1054" message="failed to load scanner uri_scanner.so: &lt;DEFAULT&gt;/uri_scanner.so: cannot open shared object file: No such file or directory" 
 2023:01:13-00:14:41 fw httpproxy[3215]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="load_scanners" file="scanner.c" line="1054" message="failed to load scanner safesearchscanner.so: &lt;DEFAULT&gt;/safesearchscanner.so: cannot open shared object file: No such file or directory" 
 2023:01:13-00:14:41 fw httpproxy[3215]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="load_scanners" file="scanner.c" line="1054" message="failed to load scanner magicscanner.so: &lt;DEFAULT&gt;/magicscanner.so: cannot open shared object file: No such file or directory" 
 2023:01:13-00:14:41 fw httpproxy[3215]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="load_scanners" file="scanner.c" line="1054" message="failed to load scanner saviscanner.so: &lt;DEFAULT&gt;/saviscanner.so: cannot open shared object file: No such file or directory" 
 2023:01:13-00:14:41 fw httpproxy[3215]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="load_scanners" file="scanner.c" line="1054" message="failed to load scanner avirascanner.so: &lt;DEFAULT&gt;/avirascanner.so: cannot open shared object file: No such file or directory" 
 2023:01:13-00:14:41 fw httpproxy[3215]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="load_scanners" file="scanner.c" line="1054" message="failed to load scanner sandboxscanner.so: &lt;DEFAULT&gt;/sandboxscanner.so: cannot open shared object file: No such file or directory" 
 2023:01:13-00:14:41 fw httpproxy[3215]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="load_scanners" file="scanner.c" line="1054" message="failed to load scanner navlscanner.so: &lt;DEFAULT&gt;/navlscanner.so: cannot open shared object file: No such file or directory" 
 2023:01:13-00:14:41 fw httpproxy[3215]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="load_scanners" file="scanner.c" line="1054" message="failed to load scanner forcecaching.so: &lt;DEFAULT&gt;/forcecaching.so: cannot open shared object file: No such file or directory" 
 2023:01:13-00:14:41 fw httpproxy[3215]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="confd_config_reload_func" file="confd-client.c" line="658" message="reloading config done, new version 548" 
 
 The so files are in place.

Please I need help to fix it .

Vass Károly · Accepted Answer

I have the solution:

According to the log, modulepath failed for some reason:
message="failed to load scanner geoipscanner.so: <DEFAULT>/geoipscanner.so

The wrong value was queried

# cc get http modulepath
<DEFAULT>

Enter the good value manually

# cc set http modulepath '<DEFAULT>'
1

Querying the current value

# cc get http modulepath
<DEFAULT>

Restart service

# /var/mdw/scripts/httpproxy restart
:: Restarting httpproxy
:: Stopping httpproxy done
:: Starting httpproxy done

2023:01:13-18:01:39 fw httpproxy[2107]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="epoll_loop" file="epoll.c" line="863" message="starting exit cleanup"

2023:01:13-18:01:39 fw httpproxy[2107]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="scan_exit" file="scanner.c" line="964" message="scanner subsystem shutting down"

2023:01:13-18:01:39 fw httpproxy[2107]: [tid 2317731968]: [aptp_disconnect]: aptp socket has been disconnected

2023:01:13-18:01:39 fw httpproxy[2107]: [tid 2317731968]: [aptp_exit] APTP cleanup done

2023:01:13-18:01:42 fw httpproxy[2107]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="scan_exit" file="scanner.c" line="970" message="scanner subsystem shut down"

2023:01:13-18:01:42 fw httpproxy[2107]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="epoll_exit" file="epoll.c" line="683" message="epoll subsystem shutting down"

2023:01:13-18:01:42 fw httpproxy[2107]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="epoll_exit" file="epoll.c" line="700" message="epoll subsystem shut down"

2023:01:13-18:01:42 fw httpproxy[2107]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="disk_cache_release_cache" file="diskcache.c" line="407" message="writing cache index"

2023:01:13-18:01:42 fw httpproxy[2107]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="disk_cache_release_cache" file="diskcache.c" line="409" message="writing cache index done"

2023:01:13-18:01:42 fw httpproxy[2107]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="main" file="httpproxy.c" line="407" message="shutdown finished, exiting"

2023:01:13-18:01:44 fw httpproxy[3293]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="main" file="httpproxy.c" line="286" message="reading configuration"

2023:01:13-18:01:45 fw httpproxy[3293]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="parse_address" file="util.c" line="540" message="getaddrinfo: passthrough6.fw-notify.net: Name or service not known"

2023:01:13-18:01:45 fw httpproxy[3293]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="confd_config_filter" file="confd-client.c" line="3893" message="failed to resolve passthrough6.fw-notify.net, using 2a01:198:200:680::8080"

2023:01:13-18:01:45 fw httpproxy[3293]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="main" file="httpproxy.c" line="312" message="caching templates"

2023:01:13-18:01:45 fw httpproxy[3293]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="main" file="httpproxy.c" line="315" message="reading profiles"

2023:01:13-18:01:45 fw httpproxy[3293]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="disk_cache_read" file="diskcache.c" line="1766" message="calculated md5sum: [10E09B5A9847B6B32A97F87DC5974D16], file md5sum: [10E09B5A9847B6B32A97F87DC5974D16]"

2023:01:13-18:01:45 fw httpproxy[3293]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="adir_auth_init" file="auth_adir.c" line="1092" message="gss_acquire_cred host/fw.home.lan@HOME.LAN: No such file or directory"

2023:01:13-18:01:45 fw httpproxy[3293]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="scanner_init" file="aptpscanner.c" line="167" message="oculusd port = 25000 ; initializing ATP..."

2023:01:13-18:01:45 fw httpproxy[3293]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="scanner_init" file="aptpscanner.c" line="172" message="ATP loaded"

2023:01:13-18:02:00 fw httpproxy[3293]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="scanner_init" file="saviscanner.c" line="521" message="Successfully loaded SAVI threat data, engine 3.86.1, threat data 5.97 from 22/11/2022 (79324053 detected threats)"

2023:01:13-18:02:17 fw httpproxy[3293]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="avirascanner_log" file="avirascanner.c" line="66" message="Successfully initialized Avira SAVAPI library 4.15.13, expires 20230227, AVE 8.3.66.14, VDF 8.19.32.54 (8852087 signatures)"

2023:01:13-18:02:17 fw httpproxy[3293]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="libnavl_log" file="navl_externals_posix.c" line="43" message="E: InitInstance: Error initializing instance of plugin HPACK_UTIL"

2023:01:13-18:02:17 fw httpproxy[3293]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="main" file="httpproxy.c" line="356" message="notifiying argos daemon"

2023:01:13-18:02:17 fw httpproxy[3293]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="argos_notify" file="httpproxy.c" line="210" message="connect: Connection refused"

2023:01:13-18:02:17 fw httpproxy[3293]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="main" file="httpproxy.c" line="362" message="finished startup"

2023:01:13-18:02:17 fw httpproxy[3293]: [tid 2116155136]: [aptp_connect]: aptp socket connect succeeded

Modules and filters have started again.

2023:01:13-18:06:22 fw httpproxy[3293]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="CONNECT" srcip="192.168.1.11" dstip="40.126.32.74" user="" group="" ad_domain="" statuscode="200" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="30841" request="0x6412c00" url="login.microsoftonline.com" referer="" error="" authtime="0" dnstime="71897" aptptime="450" cattime="47609" avscantime="0" fullreqtime="125553944" device="0" auth="0" ua="" exceptions="mime" category="105" reputation="trusted" categoryname="Business" country="Netherlands"

Alexander Kopp · Answer

UTM Up2date 9.714 released - Release Notes & News - UTM Firewall - Sophos Community Update Released!

Web filtering stop working

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