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Connection to server timed out

TEAM Reseaux CHAPP

Hello, 

I saw several posts but I can't find the solution.

On my company's LAN, I cannot join the gestion.ekipea.fr,

and I can intermittently join the cahpp.eu.

On another LAN you can join without any problem the sites.

 

I used "Technical assistance for the strategy" and the site is authorized

The log : 

2020:05:13-17:46:03 sophos-1 httpproxy[6922]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" 
method="GET" srcip="192.168.17.26" dstip="37.58.199.78" user="" group="" ad_domain="" statuscode="504" cached="0" profile="REF_DefaultHTTPProfile 
(Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2516" request="0x1b09dc00" 
url="gestion.ekipea.fr/favicon.ico" referer="http://gestion.ekipea.fr/" error="Connection to server timed out" authtime="0" 
dnstime="129" aptptime="66" cattime="91" avscantime="0" fullreqtime="60902172" device="1" auth="0" ua="Mozilla/5.0 (Windows NT 6.3; Win64; x64) 
AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36" exceptions="" category="105" reputation="neutral" categoryname="Business"

The filtering profile is transparent
I cleared the DNS cache. 
I disabled the firewall on the computer. 
I can't ping. 
The traceroute leaves the LAN but does not succeed. 
the DNS resolution is ok.
I don't know where it is blocked.

That depresses me. 
Thank you

Sophie


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  • 0

    Salut Sophie - bienvenue dans la communauté d’UTM !

    I think the key to this is statuscode="504" - that indicates that you will want to create an Exception for antivirus scanning for gestion.ekipea.fr and cahpp.eu.

    If that doesn't solve the problem, you will need to skip the Proxy for those sites.

    Cheers - Bob
    PS I'm moving this thread to the Web Filtering forum.

  • 0 in reply to BAlfson

    Hello,

    I don't know how to create an exception in for antivirus scanning. 

    The antivirus is managed by Sophos central admin and I don't find.

     

    I don't know, either, how to bypass the proxy for a site. 

     

    I don't know sophos at all, I'm just starting out.

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