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Since the last Update Windows 10 and Sophos VPN doesn't work

PRad

After Update our Sophos Appliance to the latest 9.4 version, the VPN with Windows 10 doesn't work.

Windows 7 works perfekt no Problem, but ohn windows 10 the VPN connect, but no RDP connection possible!

Has anyone the same problem?

regards Peter



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  • in reply to PRad

    PRad said:

    In my case the problem was the username with "ö".

    In the last years there was no problem with it.

    And you shouldn't have one. However, this kind of problem is different. Will test this later today. Thanks.

  • in reply to HeikoHund

    I cannot confirm the issue with umlauts in user names. Configured a user "jörg" and configuration for that user was written fine.

    Can also not confirm the issue happening if the same user is configured in more than one profile unless the two profiles also define the same local network.

    So, to work around this issue please make sure that the same user doesn't have the same network configured twice (or more). As soon as the accumulated networks over all profiles have duplicates in them, these duplicates will not be pushed.

    As a workaround you could define sub- or supernets instead and use them in the different profiles, i.e. 192.168.0.0/24 in one and 192.168.0.0/25 and 192.168.0.128/25 in the other. When a user is only present in one profile but multiple times you could resolve the user duplication in that very profile.

    I plan for fixing this issue in the coming days, so it will be part of the next UTM 9.4 update.

    Again sorry for the troubles, we'll make sure this sort of issue will not happen again.

  • in reply to HeikoHund

    I had this problem today. It was caused by the duplication of a user in two groups (different SSL VPN profiles) when connecting from a Windows 10 Ent laptop. After removing the user from one of the groups so they were only a member of the remaining group and disconnecting and reconnecting, it allowed me access to the network devices as it should.

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