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Since the last Update Windows 10 and Sophos VPN doesn't work

PRad

After Update our Sophos Appliance to the latest 9.4 version, the VPN with Windows 10 doesn't work.

Windows 7 works perfekt no Problem, but ohn windows 10 the VPN connect, but no RDP connection possible!

Has anyone the same problem?

regards Peter



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  • Hi

    Very sorry for the troubles caused.

    This issue is being caused by users being configured multiple times in one remote access profile. So, if you configure Joe directly and Joe is also member of a group which is configured for the same profile you run into this bug. It is also triggered by the same user being member of multiple groups which are configured for SSL VPN remote access.

    You can fix the issue by removing the duplication and configure each user only once. I know that might be difficult with backend groups or comlex setups, but maybe it works for you. We are investigating what caused this regression.

  • in reply to HeikoHund

    I had this problem today. It was caused by the duplication of a user in two groups (different SSL VPN profiles) when connecting from a Windows 10 Ent laptop. After removing the user from one of the groups so they were only a member of the remaining group and disconnecting and reconnecting, it allowed me access to the network devices as it should.

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  • in reply to HeikoHund

    I had this problem today. It was caused by the duplication of a user in two groups (different SSL VPN profiles) when connecting from a Windows 10 Ent laptop. After removing the user from one of the groups so they were only a member of the remaining group and disconnecting and reconnecting, it allowed me access to the network devices as it should.

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