This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

VPN Users Cannot Login

Hi Everyone,

I'm running the UTM-120 hardware product with firmware v. 9.309-3. Ever since restarting to install this latest version of the firmware, none of my users are able to connect successfully to the SSL VPN. Me, being the admin and having the super admin account, have not had any issues connecting via VPN but I have tried several other users' login credentials and the live log is showing "authentication failed" and "child 12345 is running too long. Terminating child".

Any ideas as to why these are all of a sudden popping up? I have tried manually to reset the user passwords and it still doesn't help. I've searched the forums but can't find any other tips to solving this problem. Thanks!

-Steve

This thread was automatically locked due to age.

Parents

0 aza2001 over 10 years ago

same thing here, happened after the latest set of updates.

thought it was just me as we have AD users.

What I found was users were able to authenticate to the user portal but unable to see the vpn download options

I ended up removing the users from the vpn pool saving and readding them saving the config and the problem was resolved without the users having to redownload the config.

hope this helps in solving the problem
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 aza2001 over 10 years ago

same thing here, happened after the latest set of updates.

thought it was just me as we have AD users.

What I found was users were able to authenticate to the user portal but unable to see the vpn download options

I ended up removing the users from the vpn pool saving and readding them saving the config and the problem was resolved without the users having to redownload the config.

hope this helps in solving the problem
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data