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IPsec Disconnection upon logging in a Spark IM client

I have an IPsec VPN connection between Sophos UTM 9.2 and Cisco RV.
Sophos utm network has the spark server. When one of the enduser ffrom Cisco RV network tries to login to spark client the vpn connection will be cut.
But the site-to-site vpn status still established but it is a request timeout upon pinging.

Pls help.


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Parents
  • Please click on [Go Advanced] below and attach a picture of the 'Site-to-Site VPN Status'.  What time did the problem occur - before or after the above lines?

    Cheers - Bob
    PS I merged your two threads.
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Please click on [Go Advanced] below and attach a picture of the 'Site-to-Site VPN Status'.  What time did the problem occur - before or after the above lines?

    Cheers - Bob
    PS I merged your two threads.
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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