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SSL VPN No login screen

TacoBilly93
Greetings forum users,
I have searched for another user with a login problem similar to mine, but cannot find anyone who has experienced the same issue.

I have one user who cannot log into our SSL VPN. When the user clicks on the Sophos VPN client there's no pop up window asking for the users credentials. After about 30sec or so, an error message appears informing me that the connection failed.

I have uninstalled and re-installed the client software twice now. Other users have no problem logging into the VPN. I can even use the same problematic users credentials on a different computer with no problem. I think it might be the computer, however I was wondering if anyone can tell me what this log file is trying to tell me. I believe that the VPN client cannot open a local port, however I cannot find any other program that is using that same port.

I've attached the short log file. Any ideas or help would be greatly appreciated.


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    I found the reason why (at least for me, not sure if there is a different use case that the login screen may not show up) and have a simple quick solution to get around it without having to restart your PC.

    When you run the Sophos SSL Windows Client, it starts the User GUI as "SSL VPN Client for Windows..." and "OpenVPN Daemon..."

    So, if for some reason the login screen is not showing up... Open your "Task Manager" (right click on Task Bar, and click on "Task Manager") and on the Processes tab, right click on "OpenVPN Daemon..." and End Task.

    At this point on my side I just right click the SSL Sophos Icon (close to the clock on the Task Bar) and click "Connect" and the login screen shows up.

    Hope I have helped someone.

    God bless,

     

    Dan

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  • 0

    I found the reason why (at least for me, not sure if there is a different use case that the login screen may not show up) and have a simple quick solution to get around it without having to restart your PC.

    When you run the Sophos SSL Windows Client, it starts the User GUI as "SSL VPN Client for Windows..." and "OpenVPN Daemon..."

    So, if for some reason the login screen is not showing up... Open your "Task Manager" (right click on Task Bar, and click on "Task Manager") and on the Processes tab, right click on "OpenVPN Daemon..." and End Task.

    At this point on my side I just right click the SSL Sophos Icon (close to the clock on the Task Bar) and click "Connect" and the login screen shows up.

    Hope I have helped someone.

    God bless,

     

    Dan

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