Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 1 subscriber
  • Views 4982 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

HTML5 VPN - Mouse does not function

hamil998
Hello all, first time posting. I searched for this topic but was not able to find anything so I thought I would post.

I am able to access my portal and HTML5 connection I have set up to one of my internal computers. However, once the connection is established I cannot use the mouse to interact with the computer. I am able to sign in and navigate using the keyboard, however.

Browsers attempted: IE 11, recent version of Chrome
UTM 9 - 9.108.23
Client computer is running Windows 8.1

Any ideas?

Thanks,
Brian


This thread was automatically locked due to age.
  • 0
    This appears to be a bug with remote access to a Windows 8.1 client. HTML5 connections to a Windows 7 machine works correctly regarding the mouse.
  • 0
    Hi, Brian, and welcome to the User BB!

    Try Firefox on Win 8 to access the HTML5 portal.  Any luck with that?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    Ran into the same thing. Bob's workaround does the trick, but obviously not ideal to eliminate one of the more popular browsers...

    Any word from Sophos on whether this will be addressed anytime soon? Considering it's been over seven months since this thread started, I'm guessing not...
Unfiltered HTML