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User Portal just a blank screen after update

bburzycki
It seems post one of the last few updates my user portal and thus my access to VPN download packages is gone.

I try to access it and the page header states USER PORTAL but the screen is blank.

I have tried from inside and outside my network and also the clearing the web cache with no luck?

Anyone seen this issue?

Or solved it?


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  • 0
    On our internal UTM, I'm having problems, too.  IE9 is working fine.

    With Safari (iPhone), I don't even get the login screen.  If it weren't for this, I would suspect Endpoint (it's not acting right) on the laptop.

    With FireFox (laptop Win7 Pro), I can logon, but never get past the logon screen.  Everything works fine on a customer's UTM which is also on 9.105-9.

    From my old desktop (WinXP Pro), everything works fine everywhere.

    #$!), it looks like I need to open a Support ticket.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Its a problem with the compatibility view.

    Try to press F12 and change it to IE9 Standard View.
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