Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

PPTP Timeout Causes Connections to Drop?

Hello, 

Experiencing VPN disconnects. Not sure why.

Reviewing the PPTP logs it appears that the connection timeout is being reached?

2013:03:15-18:34:00 Hillary pppd-pptp[13889]: id="2201" severity="info" sys="SecureNet" sub="vpn" event="Connection started" username="johndoe" variant="pptp" srcip="xyz" virtual_ip="192.168.0.2"
2013:03:15-18:52:07 Hillary pppd-pptp[13884]: No response to 4 echo-requests
2013:03:15-18:52:07 Hillary pppd-pptp[13884]: Serial link appears to be disconnected.
2013:03:15-18:52:07 Hillary pppd-pptp[13884]: Connect time 18.2 minutes.
2013:03:15-18:52:07 Hillary pppd-pptp[13884]: Sent 12040515 bytes, received 545120 bytes.
2013:03:15-18:52:07 Hillary pppd-pptp[13884]: MPPE disabled
2013:03:15-18:52:09 Hillary pppd-pptp[14547]: id="2202" severity="info" sys="SecureNet" sub="vpn" event="Connection terminated" username="johndoe" variant="pptp" srcip="xyz" virtual_ip="192.168.0.2"
2013:03:15-18:52:10 Hillary pppd-pptp[13884]: Connection terminated.
2013:03:15-18:52:10 Hillary pppd-pptp[13884]: Modem hangup
2013:03:15-18:52:10 Hillary pppd-pptp[13884]: Exit.

Is my assessment of the timeout being reached correct? Is it possible to increase this value? If so, where? My Astaro hardware is on the older side...

Thanks!


This thread was automatically locked due to age.
Parents
  • I think it's more likely that it is a connectivity issue with the client, so I don't think there's any log file you can look in. 

    Cheers - Bob

    Sorry for any short responses!  Posted from my iPhone.
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • I think it's more likely that it is a connectivity issue with the client, so I don't think there's any log file you can look in. 

    Cheers - Bob

    Sorry for any short responses!  Posted from my iPhone.
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Children
No Data
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?