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User Portal

James Shakour
I am not sure if this is the correct place post this, if not I apologize. 

For whatever reason, users cannot log into the user portal. They receive a message stating Invalid username/password, or access denied by policy.

No changes were made, this just started to happen. 

Any thoughts?


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  • 0
    Yep --- had a customer with this problem the other day -- check the AUA log -- I bet you'll see issues with the "case" of the username causing AD sync issues.  If so, start a case with Astaro.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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  • 0
    Yep --- had a customer with this problem the other day -- check the AUA log -- I bet you'll see issues with the "case" of the username causing AD sync issues.  If so, start a case with Astaro.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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