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Cannot get email until I ping the exchange server

Hi,

I am using the Cisco VPN on the iPhone to connect to our internal network. I have a vpn pool setup and this works fine. When I try to connect to my email I get the error message Cannot Get Mail - The connection to the server failed. I have a ping tool on my iPhone and I ping the exchange server IP address. The first ping response is normally a time out but then all other responses reply fine. If I then switch back to mail I can then connect and download my mail.

Has anyone else experienced similar issues or know what this could be? Is there somekind of keep-alive setting for the Cisco VPN?

Thanks
Rob

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0 Scott_Klassen over 15 years ago

Any applicable failures in the user authentication daemon log or possible triggers in the IPS log? You can also check in Exchange to see if it's the source of the initial block.
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0 Scott_Klassen over 15 years ago

Any applicable failures in the user authentication daemon log or possible triggers in the IPS log? You can also check in Exchange to see if it's the source of the initial block.
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0 robc@networkpro.co.nz over 15 years ago in reply to Scott_Klassen

Hi Scott,

Nope nothing in the logs. It seems as though this issue may be outside of the firewall. I will post a solution if I find one.

Thanks for you help.
Rob
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