had PPTP setup in V6 and did the update to V7 so everything carrier over.
I have about 10 users off-site that are using PPTP without a hitch. They use PPTP to connect then use Remote Desktop to get to their desktops.
The problem is I have two users who do not work. They connect to the PPTP VPN, but once connected they lose can't connect via Remote Desktop or Ping any local IP addresses.
What I've done as far as trouble shooting.
1) Logged on using their credentials from various other locations
---Result was no connectivity problems. Determined their account is working
2) Took a laptop to their location
---Result was the same symptoms that occurred on her computer. Determined the issue was not the computer
3) Took her laptop to another location
---Result was she able to connect with no issues. Once again confirmed users computer was not the issue.
4) Had user contact her ISP
---Results were her ISP ran a lot of tests and could not find any connectivity issues on their end.
I still at that point figured the issue was on her side but now I have another user with the exact same symptoms.
Any advise would be greatly appreciated!
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