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Restore SUM Configuration

I guess my question is not as much technical as it is procedural.  After attempting to upgrade to 4.2, I keep getting a message that the UTM Manager is inactive and cannot login to the gateway manager.

No big deal, I thought.  I started working with support on the issue, and did a clean install of 4.2 on another box.  When I restored the config file from the original SUM, a lot of things were missing.  Display names of the UTMs, site to site VPNs, definitions of hosts and services and active directory sync were all things that I have found so far that did not restore.

Has anyone else out there run into a situation like this?  How do you work around it or configure the SUM and UTMs so that this is not an issue?


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